Hi, I’m
Jennie Fiala
Denver,CO
Summary
Methodical Program and Event Expert offers internal document creation, program management and project implementation expertise paired with outstanding time management and multitasking abilities. Resourceful and versatile professional with over 12 years of experience developing and coordinating programs and events.
Overview
14
years of professional experience
Work History
VF CorporationDenver, CO
Program Specialist
07.2021 - Current
Job overview
- Coordinates a variety of strategic project management duties to provide support primarily to the VP of Government Affairs and DEI teams, work can be highly confidential
- Leverage project management tools and resources, establish timeframes, budgets and support special projects and key initiatives as well as top priorities for departments
- Work closely with leadership to develop comprehensive project plans, to ensure corporate alignment
- Manage the community engagement by building relationships and providing direction to local engagement teams to ensure they are leveraging the right organization for the location, business strategy and ensure the most impact
- Manage global employee impact reporting in support of social and business goals, including KPIs and community outcomes
- Involved in confidential projects and responsible for preparing communications, reports, and presentation using Microsoft suite
- Manage budgets and produce financial projections to facilitate decision-making
- Has frequent access to highly confidential information and files
- Secures alignment of stakeholders through involvement of, and communication with appropriate functions/individuals relevant to planning meetings, decisions and working groups through the effective utilization of project management tools
VF CorporationDenver, CO
Employee Engagement Coordinator
05.2019 - 07.2021
Job overview
- Execute employee activities designed to enrich morale and employee commitment by creating, planning, and facilitating inspiring employee initiatives, events, perks and celebrations of all kinds to bring our VF Purpose to Life
- Support leadership efforts to foster a culture of engagement and empowerment that consistently values our employees
- Maintains a strong relationship with local community contacts for meaningful community outreach
- Works cross-functionally to design and deploy effective communications and programming that align with overarching corporate initiatives and achieve measurable results
- Plans and implements large scale virtual and in-person corporate events
- Assists with designing, managing, and coordinating the employee amenities offered by the company
- Help to manage the HR Communication Calendar
- Assist with budget management for employee engagement
The Stanley HotelEstes Park, CO
Catering Sales Manager
03.2018 - 04.2019
Job overview
- Respond to all inquiries – and ensure excellent customer service occurs, all inquiries are responded to within one business day by the client’s preferred method of contact
- Act as the first point of contact for all clients seeking to host an event, be the ‘face’ of the hotel
- Create catering proposals using Caterease, customizing each menu according to the client’s needs
- Manage client budgets as well as report sales goals each week to General Manager
- Develop sales strategies and report / monitor sales budgets and expenses, participate in strategic planning events
- Manage all onsite catering operations including equipment deliveries, staffing, floor plans, client management, and overall execution
- Attend and plan tradeshow participation and other events as needed
- Diligently tent to and cultivate my client relationships both during the planning and execution phase
- Increased customer satisfaction by displaying a high level of customer service through quick response times, thorough client meetings and a hands-on approach to all events
Chicago Botanic GardenGlencoe, IL
Sales Manager
03.2017 - 03.2018
Job overview
- Respond to all inquiries – and then transform those inquiries into booked events
- Create catering proposals using Caterease, customizing each menu according to the client’s needs
- Stay proficient in catering and restaurant trends proposing fresh, fun ideas to clients
- Manage all onsite catering operations including equipment deliveries, staffing, floor plans, client management, and overall execution
- Conduct private catering tastings one on one with clients and planners
- Manage financials including client billing and vendor invoicing
- Diligently tent to and cultivate my client relationships both during the planning and execution phase
- Increased customer satisfaction by displaying a high level of customer service through quick response times, thorough client meetings and a hands-on approach to all events
RAM RacingChicago, IL
Expo Event and Travel Coordinator
10.2015 - 03.2017
Job overview
- Respond to all inquiries – and then transform those inquiries into vendors for our running events
- Negotiate both expo event contracts and staff block contracts for all hotels staff travel to
- Produce the expo for all runners to visit prior to our main event, the Hot Chocolate 15k/5k
- Set up all ancillary services including internet, electrical, janitorial, and security for expo
- Coordinate and secure all staff travel including flight and hotel (cities include Denver, Chicago, Columbus, Scottsdale, St
- Louis, Tampa, San Francisco, Atlanta, Dallas, Nashville, Las Vegas, Seattle, San Diego, Philadelphia and Minneapolis)
- Manage financial tracking and real time reporting of profits and losses which includes hotel expenses, travel, expo ancillary expenses, trucking, and overall year end goals
- Coordinate all onsite details including floor plan set up, equipment management, and catering
- Maintain communication over 15 separate Hot Chocolate expos, each individual city including its own expo, its own specific set of vendors and hotel contracts
- Increased customer satisfaction by displaying a high level of customer service through quick response times, thorough client meetings and a hands-on approach to all events
- Travel up to 30 times a year while managing each customer and vendor effectively which on the road
- Diligently tent to and cultivate my client relationships both during the planning and execution phase
Lincoln Park Zoological Society/Levy RestaurantsChicago, IL
Sales Manager
08.2010 - 09.2015
Job overview
- Compose banquet event orders for clients including linen, rental equipment, food and beverage
- Conduct and narrate tastings for clients
- Prepare rental equipment orders and linen orders for all events at the zoo
- Manage catering staff and conduct pre shift meetings prior to all events
- Exceeded revenue target of $1.15 million by averaging $1.25 million per year since 2012, which encompasses more than 261 events
- Produced and coordinated corporate events for multi-million-dollar organizations including: PricewaterhouseCoopers, United, Groupon, Merrill Lynch, McDonald’s
- Maintain communication and a high level of involvement with different departments across the organization including vendors, clients, peers, and senior level staff
- Manage financial tracking and real time reporting of profits and losses which includes catering, beverage, and overall yearend sales goals
- Increased customer satisfaction by displaying a high level of customer service through quick response times, thorough client meetings, and accurate proposals
- Responsible for upholding a strong client / vendor relationship by exhibiting excellent customer service, planning, and onsite coordination of all aspects of their event
- Negotiate contracts with both corporate and social clients
Education
Bradley University
Bachelor of Science from Public Relations, Marketing and Management
01.2010
University Overview
Internal Use
Internal Use
Internal Use
Skills
- Program Management
- Vendor Management
- Needs Analysis
- Project Coordination
- Resource Management
- Process Improvements
- Strategic Planning
- Office Administration
- Expense Tracking
- Scheduling Proficiency
Timeline
Program Specialist
VF Corporation
07.2021 - Current
Employee Engagement Coordinator
VF Corporation
05.2019 - 07.2021
Catering Sales Manager
The Stanley Hotel
03.2018 - 04.2019
Sales Manager
Chicago Botanic Garden
03.2017 - 03.2018
Expo Event and Travel Coordinator
RAM Racing
10.2015 - 03.2017
Sales Manager
Lincoln Park Zoological Society/Levy Restaurants
08.2010 - 09.2015
Bradley University
Bachelor of Science from Public Relations, Marketing and Management