Jennie Fowler

Industry: Individual and group insurance & financial solutions for educators (NYSE: HMN)

• Transformed an existing IT PMO to next generation Enterprise PMO service offering that aligns with Strategy & Value
• Led talent development efforts, resulting in measurable operational improvements for a department of 20+ professionals (remote and hybrid: project managers, program managers, scrum masters)
• Spearheaded strategic initiatives to transition the IT Project Management Office (PMO) into an Enterprise Strategic Realization Office (SRO)
• Streamlined processes and aligned projects with organizational goals, resulting in increased efficiency and effectiveness including incorporation of AI (Artificial Intelligence)
• Developed and implemented change management strategies and roadmaps
• Coached cross-functional teams on best practices, including EQ, lean traditional and agile methodologies
• Focused on influencing excellence in fundamental project management & change management skill maturity
• Successfully merged PMO functions under a single umbrella for consistency and improved collaboration

Industry: Global Call Center within the Fortune 100 Automotive industry providing Business Process Outsource “BPO” services (18 Global locations & approx. 5,000 employees)

• Transformed existing Global PMO to state-of-the art, next generation PMO service offering to Fortune 50 - 500 clients and internal projects (including technology & enterprise projects)
• Directing, develop & mentor a team of 25 global remote PMs with a $241M Portfolio for 2022 (~170 Projects launched)
• Started Global Project Management Community of Practice (CoP) – 40+ remote project managers
• Awarded in April 2022: Percepta Top Leader for 2021 Year
• Driving Value to ensure project portfolio of 212 projects meet both client & internal stakeholder outcome goals
• Chairman of project executive steering committee prioritizing projects and governance
• Set strategic alignment & roadmap to increase PMO maturity to align with 5-year company goals
• Transformed 20% of manual PPM Processes to friendly automated Smartsheet ecosystem with KPI’s (Key Performance Indicators)
• Organizational Development for competency strength mapping, emotional intelligence training & PM career development
• Guidance & leadership for RFx responses & SOWs
• Shifting enterprise mindset from Waterfall to Agile & Introduced Enterprise Change Management (ECM)

Industry: Auto finance “Fintech” & capital solutions (over 600 team members in call-center inbound/outbound environment)

• Built an IT Project Management Office from the ground up inclusive of Change Management within first 18 mos and assembled an Enterprise PMO – which is now a Strategy Realization Office “SRO”
• 25 reports (PMO Managers, Sr Program Managers, Scrum Masters, Portfolio Analysts, Business Analysts)
• Lead a portfolio of approx. $100M business value in grow, run and transform product teams
• Including off-shore development & QA resources to accomplish company benefit
• Agile Transformation (Scrum / Kanban)
• Established two Communities of Practice for Scrum Masters & Product Owners
• EQ Champion heightening teams based on strengths and behavior styles (ie: Gallup Strength Finder and DiSC tools)
• Selected and trained tracking tools for project and change management: JIRA Software, MS Project, Confluence, SharePoint, Tempo Timesheets & Planner (reducing manual efforts by over 20%)
• EPMO tracked met goals of over 80 projects yearly
• Sub-function: Vendor Management Officer

Industry: Managed Services Provider (delivering unified communications, managed IT & network connectivity to 80,000 customer locations)

• Manage complex portfolio of projects with remote / virtual resources throughout the US and offshore (India)
• PMO staff consists of: 4 US Project Managers, 5 Offshore Project Managers & 16 Business Analysts
• Offshore Development team size = 40 Developers
• Extensive vendor management, enhancement of policies & procedures & leadership of training / coaching

Industry: Consulting Firm providing IT & Managed Services supporting nearly 400 clients

• Servicing the Carolina’s to provide champion knowledge of Project and Program Management
• Partial list of consulting engagements included roles such as Interim CIO and Project Management Leader