Jennie Galindo
Brooklyn,NY
Summary
Dynamic Counter Management professional with a proven track record in driving sales and enhancing customer experiences. Expertise in fostering team collaboration and adapting to evolving demands, ensuring seamless operations and consistent results. Demonstrate leadership in training staff, resolving customer issues, and implementing strategic initiatives that elevate store performance. Commit to delivering reliable, results-driven solutions that contribute to overall business success.
Overview
13
13
years of professional experience
Work History
Clinique Sales Counter Manager
Macy's
03.2022 - Current
- Plan and execute in-store and vendor-led events to drive traffic and engagement
- Train and mentor Colleagues on product knowledge and customer service excellence to enhance team performance.
- Motivate Colleagues to encourage participation in Macy's loyalty program.
- Use Colleague metrics for recognition and coaching; develop and communicate strategies to enhance sales results.
- Develop strong relationships with clients, resulting in repeat business and referrals.
- Establish team priorities, maintained schedules and monitored performance.
- Implement visual merchandising strategies to attract customers and promote featured products.
Volunteer
Unidos Por Chinantla
07.2018 - 03.2022
- Helped develop a strong commitment to raising money for the church.
- Planned and organized many successful fundraising events.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Coordinated volunteer efforts, ensuring effective communication and task delegation.
INBOUND/OUTBOUND MEMBER SERVICES COORDINATOR
Metropolitan Jewish Health System, Elderplan, Inc
06.2013 - 07.2018
- Resolved members' concerns by acting as member's advocates when necessary, and as the Plan's advocates when appropriate - Assisted with member's orientation to HomeFirst and ElderPlan, Inc
- Facilitated enrollment and dis-enrollment of members - Maintained a minimum call count of 60 calls per day - Scheduled member's appointments to health-related services - Followed-up when there are changes in the plan of care and in coordinating member care coverage concerns - Recorded all changes in members non-medical file and maintains the integrity of the file - Maintained orders of support services including equipment and supplies - Handled orientation and verification calls for new members
Education
AA - Business Administration
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
New York, NY06.2001
Skills
- Able to work very well under pressure
- Excellent communication and interpersonal skills, work well independently and in a team
- Able to create positive and solid relationships with people from diverse backgrounds
- Proficient in Spanish
- Microsoft Word, Excel, Powerpoint, Outlook, and type 60 wpm
Timeline
Clinique Sales Counter Manager
Macy's
03.2022 - Current
Volunteer
Unidos Por Chinantla
07.2018 - 03.2022
INBOUND/OUTBOUND MEMBER SERVICES COORDINATOR
Metropolitan Jewish Health System, Elderplan, Inc
06.2013 - 07.2018
AA - Business Administration
BOROUGH OF MANHATTAN COMMUNITY COLLEGE