Quote
Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Jennie Harper

Lisbon,NY

Quote

Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

11
11
years of professional experience

Work History

Sales Associate

Harbor Freight Tools USA
Ogdensburg, NY
7/02/22 - Current


  • Greeting customers, offered assistance in finding requested items, and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.

Head Cashier

Lowe's
Ogdensburg, NY
10.2021 - 06.2022
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Directed team of 12 cashiers to maximize performance and deliver exceptional service to every customer.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Set and updated employee lunches and breaks based on expected customer needs to meet coverage demands.
  • Evaluated cashiers every month and kept team members on top of cleaning tasks.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Customer Service Associate

Price Chopper
Ogdensburg, NY
03.2017 - 10.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Strategically scheduled lunches and breaks for team members to maintain optimal staffing at all times.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Team Leader

College Association At SUNY Canton
Canton, NY
08.2012 - 11.2017
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Led team of 15 members while providing exceptional customer service.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
  • Kept building spaces premises clean inside and outside.
  • Moved furniture for cleaning and set up for special events.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Checked in and stocked inventory throughout facility.

Education

Associate of Applied Science - Medical Billing And Coding

DeVry University
Villa Park, IL
05.2023

Associate of Applied Science - Business Administration

State University of New York At Canton
Canton
05.2001

Skills

  • Stocking and Replenishing
  • Customer Service
  • New Hire Training
  • Team Leadership
  • Credits and Refunds
  • Return and Exchange Processing
  • Online Order Picking
  • Cash Handling
  • POS Systems
  • Store Opening and Closing
  • Adaptable and Flexible
  • Staff Assignments

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Head Cashier

Lowe's
10.2021 - 06.2022

Customer Service Associate

Price Chopper
03.2017 - 10.2021

Team Leader

College Association At SUNY Canton
08.2012 - 11.2017

Sales Associate

Harbor Freight Tools USA
7/02/22 - Current

Associate of Applied Science - Medical Billing And Coding

DeVry University

Associate of Applied Science - Business Administration

State University of New York At Canton

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Jennie Harper