Jennie Hartsell, R.N.
Waterford
Summary
Dedicated Registered Nurse with 10+ years of oral surgery and patient-care experience, skilled in assisting complex procedures, managing clinical operations, and collaborating effectively within high-demand clinical environments. Early work in a high-volume service setting strengthened multitasking and communication under pressure. My passion for Labor & Delivery grew from the births of my own children, where I saw how compassionate nursing care can transform a family's experience. I am committed to supporting mothers, advocating for their needs, and bringing strong clinical skills and empathy to an L&D nursing role.
Overview
15
15
years of professional experience
Work History
Receptionist
Rochester Hills Oral Surgery
01.2021 - Current
- Managed patient scheduling and appointment coordination, ensuring efficient office operations.
- Assisted with patient intake processes, verifying insurance information and medical histories.
- Collected accurate payment amounts and applied credit to the appropriate account.
- Utilized electronic health record (EHR) to document patient interactions and updates accurately.
- Collaborated with staff to streamline communication between front office and clinical teams.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
Surgical Manager
Alamat Oral Surgery
06.2017 - 12.2020
- Coordinate and refine daily surgical scheduling to improve workflow, reduce downtime, and enhance office productivity.
- Mentored staff on best practices in patient care and office management protocols.
- Lead and assist back office clinical staff to ensure efficient surgical preparation.
- Maintained professional, organized, and safe environment for employees and patients.
- Developed training programs for new employees to ensure high standards of service.
Surgical Dental Assistant
Summit Oral Surgery
08.2010 - 02.2016
- Proficient in assisting with a wide range of dental surgical procedures and ensuring the availability of the preferred instruments for each surgeon.
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
- Ensured patients comfort before, during and after their surgical procedure.
- Delivered compassionate post-operative care, addressing concerns promptly and offering support throughout the healing process.
Restaurant Waiter
The Clarkston Union
04.2013 - 04.2015
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously, optimizing workflow during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new team members on menu offerings and service protocols.
- Handled cash transactions accurately, balancing a cash bank at shift end.
Education
Associate Degree in Nursing -
Schoolcraft College
Livonia, MI08-2025
Skills
- Compassionate patient care
- Prioritization and adaptability
- Strong communication skills
- Team collaboration
- Detail oriented
- Patient advocacy
Timeline
Receptionist
Rochester Hills Oral Surgery
01.2021 - Current
Surgical Manager
Alamat Oral Surgery
06.2017 - 12.2020
Restaurant Waiter
The Clarkston Union
04.2013 - 04.2015
Surgical Dental Assistant
Summit Oral Surgery
08.2010 - 02.2016
Associate Degree in Nursing -
Schoolcraft College