Jennie Little
Watauga,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Deputy District Clerk
Fannin County District Clerks Office
10.2018 - 09.2022
- Maintained and updated electronic databases to accurately and securely store court documents.
- Provided assistance to attorneys and court personnel in courtrooms.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Performed routine data entry, payment processing and document management.
- Process indictments, set up cases and issue warrants as ordered by judge.
Performance Analyst
DexMedia/ DexYP
03.2013 - 04.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently multitasked between incoming emails and phone calls from customers.
- Scheduled meetings with clients to discuss products purchased and ensure their understanding.
- Coordinated with cross functional groups for updates or changed needing to be made to clients advertising program.
- Met multiple metrics including talk time, calls made, calls received and quality.
Sales SuperCare Associate
Supermedia
04.2009 - 03.2013
- Completed incoming calls to process fulfillment of digital products and set up internet business pages for clients.
- Verified media consultant's accounts utilizing Market Smart tool to ensure accurate selections.
- Validated appropriate geography and number of leads available for order from client criteria.
- Coordinated with media consultants daily to provide excellent service to clients.
Education
High School Diploma -
Macarthur High School
Irving, TXSkills
- Office Procedures
- Data Entry
- Call Transfers
- Dispute Resolution
- Customer Satisfaction
- Documentation
Timeline
Deputy District Clerk
Fannin County District Clerks Office
10.2018 - 09.2022
Performance Analyst
DexMedia/ DexYP
03.2013 - 04.2018
Sales SuperCare Associate
Supermedia
04.2009 - 03.2013
High School Diploma -
Macarthur High School
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