Skills
Summary
Work History
Education
Overview
Generic

Joshua Stiefel

Manchester,IA

Skills

  • Product recommendations
  • Technical product information
  • Build technical skills
  • After-sales support
  • Technical support background
  • Product support

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Technical Product Support

Grainger Industrial Supply
04.2008 - Current
  • Provided trouble-shooting support to improve operational efficiencies of products.
  • Delivered direct technical support to customers on installations, usage or maintenance to enhance system functionality.
  • Offered technical assistance to support front-line teams.
  • Recommended specific industrial products to customers based on unique technical requirements of each.
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.

Customer Service Representative

Applied Industrial Technologies
08.2006 - 04.2008
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Maintenance Technician

Tyson Foods
02.1996 - 04.2006
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Education

Diploma - LAN Specialist

National Radio Institute
Washington, DC
07-2000

High School Diploma -

Independence High School
Independence, IA
05-1994

Overview

31
31
years of professional experience

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Joshua Stiefel