Joshua Stiefel
Technical Product Support
Manchester,IA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
Work History
Technical Product Support
Grainger Industrial Supply
04.2008 - Current
- Provided trouble-shooting support to improve operational efficiencies of products.
- Delivered direct technical support to customers on installations, usage or maintenance to enhance system functionality.
- Offered technical assistance to support front-line teams.
- Recommended specific industrial products to customers based on unique technical requirements of each.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
Customer Service Representative
Applied Industrial Technologies
08.2006 - 04.2008
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maintenance Technician
Tyson Foods
02.1996 - 04.2006
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Education
Diploma - LAN Specialist
National Radio Institute
07-2000
High School Diploma -
Independence High School
05-1994
Skills
- Product recommendations
- Technical product information
- Build technical skills
- After-sales support
- Technical support background
- Product support
Timeline
Technical Product Support
Grainger Industrial Supply
04.2008 - Current
Customer Service Representative
Applied Industrial Technologies
08.2006 - 04.2008
Maintenance Technician
Tyson Foods
02.1996 - 04.2006
Diploma - LAN Specialist
National Radio Institute
High School Diploma -
Independence High School