Jennie Tahirovic

• Greeted and assisted guests with check-in and check-out procedures.
• Managed reservations using Opera Property Management System efficiently.
• Responded to guest inquiries, resolving issues swiftly to ensure satisfaction.
• Collaborated with housekeeping to maintain high standards of room readiness.
• Processed payments accurately, ensuring compliance with financial policies.
• Provided information on local attractions, enhancing guest experiences effectively.
• Trained new staff on front office procedures and customer service protocols.
• Implemented feedback strategies to improve service quality and guest engagement.
• Enhanced guest satisfaction by providing efficient check-in and check-out processes.
• Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
• Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
• Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
• Acted as a liaison between various departments within the hotel, facilitating smooth overall operations for optimal guest satisfaction.
• Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
• Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
• Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.

- Acting as the main point of contact for all clients, attorneys, real estate brokers, and managing agents.

- Read, screened, referred, and monitored incoming mail, e-mail, and phone calls to ensure that referrals are made, responses are gathered and summarized accordingly.

- Ensured all materials were ready for various meeting and deadlines are met.

- Managed and organized over 50 daily case files, docketing them and adding to calendar proficiently.

- Managed all office bookkeeping, accounts payable, accounts receivable, payroll entry..

-Participated in daily written and verbal communication with attorneys, Judges, management companies in order to convey/gather relevant information.

- Drafted motions, cross motions, opposition papers and other pleadings and commenced eviction proceedings.

- Daily interactions with the Office of The City Marshal for the purpose of obtaining warrants of eviction, and eviction proceedings.

- Reviewed all vendor invoices for accuracy, managed banking relationships, made frequent bank deposits including large sums of cash.

- Acting as the main point of contact for all clients, attorneys, real estate brokers, and managing agents.

- Read, screened, referred, and monitored incoming mail, e-mail, and phone calls to ensure that referrals are made, responses are gathered and summarized accordingly.

- Ensured all materials were ready for various meeting and deadlines are met.

- Managed and organized over 50 daily case files, docketing them and adding to calendar proficiently.

- Managed all office bookkeeping, accounts payable, accounts receivable, payroll entry..

-Participated in daily written and verbal communication with attorneys, Judges, management companies in order to convey/gather relevant information.

- Drafted motions, cross motions, opposition papers and other pleadings and commenced eviction proceedings.

- Daily interactions with the Office of The City Marshal for the purpose of obtaining warrants of eviction, and eviction proceedings.

- Reviewed all vendor invoices for accuracy, managed banking relationships, made frequent bank deposits including large sums of cash.