Jennie Thorson-Garcia
Omaha,NE
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager VP
JPMorgan Chase
08.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Multi-Site Branch Manager
Bank of the West
11.2021 - Current
- Manager two locations in Omaha, Nebraska as a multi-site BM
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Branch Manager
Bank of the San Juans (Glacier Bank)
11.2020 - 11.2021
- Recruited to manage operations and supports relationship between lending and deposits
- Created new culture in Colorado Springs branch, including recruiting new employee as well as training others according to the expectations of BSJ.
Branch Manager III
Wells Fargo
07.2019 - 11.2020
- Managing personnel of over 30 employees to policy and procedure of Wells Fargo, managing risk, and developing leadership team of two additional managers.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
HR Generalist
PromiseShip
01.2019 - 06.2019
- Helped support HR activities from recruiting to termination with over 300 employees supporting the child welfare system in Nebraska.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
Learning and Development Consultant
Wells Fargo
12.2015 - 02.2019
- Train and onboarding new and new to position team members on roles and responsibilities following Wells Fargo Learning Model 70-20-10.
- Delivered impactful training sessions utilizing diverse instructional techniques and multimedia tools.
- Built leadership and employee development curriculum for more than 300 employees.
- Enhanced employee skillsets by designing and implementing comprehensive training programs.
- Optimized learning experiences with customized training materials tailored to individual needs.
- Cultivated a culture of continuous learning through the promotion of growth mindset practices.
- Coached managers on performance management techniques to drive employee engagement and accountability.
Branch Manager
Wells Fargo
10.2014 - 12.2015
- Managing team members and other managers which included coaching to the customer experience, risk, corrective action, and performance reviews.
Service Manager
Wells Fargo
12.2013 - 12.2014
- Acted as manager on duty while the branch did not have a branch manager for six of the nine months I was a service manager.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Personal Banker, Lead Teller, Teller
Wells Fargo
09.2012 - 12.2013
- Building relationships with customer by servicing, opening and maintaining accounts, credit products and partners.
Education
Masters Of Science - Clinical Mental Health LMHP
Bellevue University
BellevueSHRM-CP -
University of Nebraska Omaha
12.2019
Bachelor of Science in Business with a concentration in Human Resource Management -
University of Phoenix
12.2017
High School Diploma -
Sierra High School
Colorado Springs, CO12.2009
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Relationship building and management
- Decision-Making
- Conflict Resolution
- Public Speaking
- Key Performance Indicators
Certification
SHRM-CP
Volunteerandprofessionalassociations
- TESSA
- Hispanic Chamber of Commerce
- WCA
- Benson Neighborhood Association
- Colorado Springs Women Chamber of Commerce
- HRAM- Human Resource Association of the Midlands
- MYLPA- Metropolitan Young Leader Professionals of America
Licensing
SHRM-CP
Timeline
Branch Manager VP
JPMorgan Chase
08.2022 - Current
Multi-Site Branch Manager
Bank of the West
11.2021 - Current
Branch Manager
Bank of the San Juans (Glacier Bank)
11.2020 - 11.2021
Branch Manager III
Wells Fargo
07.2019 - 11.2020
HR Generalist
PromiseShip
01.2019 - 06.2019
Learning and Development Consultant
Wells Fargo
12.2015 - 02.2019
Branch Manager
Wells Fargo
10.2014 - 12.2015
Service Manager
Wells Fargo
12.2013 - 12.2014
Personal Banker, Lead Teller, Teller
Wells Fargo
09.2012 - 12.2013
Masters Of Science - Clinical Mental Health LMHP
Bellevue University
SHRM-CP -
University of Nebraska Omaha
Bachelor of Science in Business with a concentration in Human Resource Management -
University of Phoenix
High School Diploma -
Sierra High School