Jennie Villasenor
Weston,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claims Representative or Supervisor position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Claims Supervisor
FORWARD AIR
Weston, FL
07.2022 - Current
- Managing employees, reviewing their work and doing weekly check ins
- Completing reports received from our clients (The Home Depot, Samsung and GE to name a few)
- Completing closing reports on a weekly bases of all claims within the department
- Completing quarterly evaluations as well as end of year evaluations for employees
- Setting goals and training employees.
- Negotiated disputed bills or invoices totaling up to $[Amount], achieving successful resolution.
Claims Facilitator
FORWARD AIR
09.2019 - 07.2022
- Managing property claims that arise from home deliveries
- Filing claims with Insurance Companies when applicable
- Administrating several inboxes and closing claims in a timely manner.
- Managing three different client inboxes
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
Customer Service Representative
Universal Property And Casualty
03.2008 - 06.2019
- Listened attentively to clients and met their needs quickly and efficiently
- Managed a high volume of incoming calls, emails, and faxes from clients
- Reviewed insurance applications, wind mitigation inspections, and cancellations from clients
- Assisted Director with emails, special projects, certified policies when requested, etc
- Supervised a small unit of Underwriters, managed escalated calls and concerns emails and correspondence from clients.
Administrative Assistant
Gil Garden Avatrani Insurance Group
04.2006 - 02.2008
- Managed administrative tasks which included the completion and filing of paperwork, directing a multi-line phone, and setting appointments
- Assisted with the review of commercial insurance line policies
- Listened attentively to clients and met their needs quickly and efficiently.
Education
High School Diploma -
Miami Springs Senior High
06.2001
Skills
- Patient
- People Person
- Quick Thinker
- Good Listener
- Organized
- Bilingual
- Tech Savvy
- Communication Skills
- Problem Solver
- Attention to Detail
- Claims Management Expertise
Timeline
Claims Supervisor
FORWARD AIR
07.2022 - Current
Claims Facilitator
FORWARD AIR
09.2019 - 07.2022
Customer Service Representative
Universal Property And Casualty
03.2008 - 06.2019
Administrative Assistant
Gil Garden Avatrani Insurance Group
04.2006 - 02.2008
High School Diploma -
Miami Springs Senior High