VANESSA CASTANEDA
Las Vegas,NV
Summary
Directed a team of claims generalists in Las Vegas, NV, to optimize claims processing and improve service delivery. Championed professional development initiatives to elevate team performance and drive strategic objectives. Cultivated a culture of accountability and excellence within the claims department.
Overview
12
12
years of professional experience
Work History
Claims Supervisor
Progressive Casualty Ins. Co.
Las Vegas, NV
06.2022 - Current
- Manage processes such as, performance management, coaching and development, and training of claims representatives.
- Review claims handling to ensure standards are being met through our accuracy standards.
- Review and authorize claims settlements, coverage and liability as required.
- Coaching claims representatives on customer experience-related topics.
- Hosting liability calibration meetings for the Nevada organization to develop file owners.
- Active with supporting Progressive’s DEI-related initiatives.
- Mentoring a new claims supervisor.
Fire and Theft Claims Adjuster
Progressive Casualty Ins. Co.
Las Vegas, NV
03.2020 - 06.2022
- Oversaw vehicle inspections most commonly for fire, theft recovery losses, and vandalism damage.
- Ensured that all damages were consistent with the report of loss and verifying all timelines.
- Subject matter expert for meth contaminated vehicles.
- Completed thorough recorded statements of all potential claiming parties and material parties.
- Consulted with agents, witnesses, law enforcement, fire department personnel, vehicle service providers, and forensic specialists.
- Conducted residential, loss and/or recovery scene investigations when appropriate.
- Recognized method of entry, method of theft, fire patterns, incendiary possibilities, property condition, and potential subrogation opportunities.
- Determined if the attributes of a claim required referral to SIU or consultation with an outside forensic expert and/or legal review.
- Worked with SIU regarding regulatory reporting of suspect claims reporting.
Bodily Injury Claims Adjuster
Progressive Casualty Ins. Co.
Phoenix, AZ
01.2019 - 03.2020
- Investigated and determined insurance policy coverage and the extent of liability concerning loss or damages involving personal auto claims, using discretion and independent judgment.
- Managed claims inventory workload, including claims paperwork, diaries, and communications (hard copy, electronic mail and phone communications); issued payments for injury settlements.
- Monitored and made decisions related to rental, including availability and length of rental period.
- Identified, negotiated and resolved claims including total losses.
- Gathered information on the status and treatment needs of injured person(s), most commonly for soft tissue injuries and mild-to-serious sprain/strain, and minor scarring, fractures or concussions.
- Evaluated, settled and issued payments for unrepresented bodily injury claims.
Claims Generalist Trainee
Progressive Casualty Ins. Co.
Las Vegas, NV
01.2018 - 01.2019
- Determined liability between parties involved in collisions.
- Investigated complex coverage.
- Presented total loss settlements.
Insurance Sales Agent
State Farm
Las Vegas, NV
10.2013 - 12.2017
- Customized existing insurance programs to suit individual client needs.
- Recommended type and amount of coverage based on customer needs.
- Sold auto, home, life and other various insurance products.
Education
High school or equivalent - undefined
Legacy High School
06.2012
Skills
- Strong leadership skills
- Excellent customer service skills
- Experience leading coverage and liability investigations
- Experience handling complex coverage investigations
- Member of multiple ERGs
- Participation in Diversity and Inclusion activities
Personal Information
Title: Claims Supervisor
Timeline
Claims Supervisor
Progressive Casualty Ins. Co.
06.2022 - Current
Fire and Theft Claims Adjuster
Progressive Casualty Ins. Co.
03.2020 - 06.2022
Bodily Injury Claims Adjuster
Progressive Casualty Ins. Co.
01.2019 - 03.2020
Claims Generalist Trainee
Progressive Casualty Ins. Co.
01.2018 - 01.2019
Insurance Sales Agent
State Farm
10.2013 - 12.2017
High school or equivalent - undefined
Legacy High School