JENNIE ROSE A. TELLO
Lincoln,USA
Summary
Results-driven business accounts professional specializing in optimizing operations for senior living facilities. Managed budgets, implemented compliance policies, and coordinated services to enhance resident experiences. Strong communicator focused on improving workflow efficiency and client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Office Manager
Country Club Manor and Walnut House
Sacramento, USA
01.2024 - 11.2025
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Managed daily operations for senior living facilities.
- Supervised business office staff and administrators, driving office operations.
- Supervised administrative staff to ensure efficient workflow.
- Coordinated resident services and community activities to foster engagement and enhance quality of life.
- Oversaw budget management and financial reporting processes.
- Managed office budget and ensured accurate financial records were kept.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Implemented policies to enhance compliance with industry standards.
- Implemented policies and procedures to ensure compliance with local regulations.
- Facilitated training sessions for new team members on procedures.
- Trained, supervised and evaluated staff performance.
- Developed communication strategies that improved resident satisfaction and addressed concerns effectively.
- Streamlined office systems to improve operational efficiency.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Reviewed invoices for accuracy to identify cost savings.
- Maintained employee records, including payroll, vacation time and benefits information.
- Monitored office inventory to maintain supply levels.
- Handled confidential company information in accordance with established protocols.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Evaluated office processes to report opportunities for improvement to leadership.
- Acted as liaison between management team members, staff and external vendors.
- Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
- Compiled and analyzed reports from various departments to support decision-making and improve operational efficiency.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Resolved customer complaints promptly and professionally.
- Developed and implemented office policies and procedures.
- Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
- Ensured compliance with legal and regulatory requirements affecting the business office.
- Developed and maintained relationships with clients, addressing concerns and ensuring satisfaction.
- Coordinated scheduling and logistics for meetings, appointments, and special events.
- Developed and maintained relationships with clients, addressing concerns and ensuring satisfaction.
- Coordinated scheduling and logistics for meetings, appointments, and special events.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
Business Office Manager
Portola Gardens Assisted Living
San Francisco, USA
09.2021 - 01.2024
- Handled human resource administrative tasks for the community, managing payroll, maintaining personnel files, conducting employee orientation, and addressing general employee issues and inquiries.
- Manage employee benefits program including the notification to employees of eligibility requirements and ensuring proper employee deductions are recorded.
- Coordinate all payroll functions, including but not limited to confirming hours worked with department heads, transmitting payroll information to corporate office to process, tracking labor and reporting variances to the Administrator.
- Maintain all aspects of employee files, base wages, tax withholdings and correspondence with state agencies relating to unemployment. All files must be kept current.
- Handled all aspects of employee orientation, including planning, developing, and conducting training with the Administrator.
- Screen new applicants, conduct background checks, arrange for interviews, and prepare appropriate documents for the level of interview procedure.
- Published job openings and crafted help-wanted advertisements to attract qualified candidates.
- Coordinate all risk management activities for the community including worker compensation claim reporting and management, maintenance of valid driver licenses and certificates of insurance for all employees that drive for Company business.
- Perform, administer, and oversee the activities of the accounting functions including, but not limited to the daily deposit, daily census, accounts receivable/collections, accounts payable, and management reports.
- Created monthly P&L and variance reports, reviewed findings with supervisor, and submitted to Controller for analysis.
- Perform accounts receivable duties such as posting charges to the resident’s account, sending resident billing invoices, posting payments to resident’s accounts, making bank deposits and ensuring that resident accounts are up to date and paid in a timely manner.
- Managed accounts payable functions, coding invoices, entering them into the system, and following up with vendors to ensure timely payments.
- Secure, maintain and update Certificates of Insurance for all community vendors.
Payroll Specialist
Flying Food Group
Burlingame, USA
07.2018 - 08.2021
- Verified payroll data.
- Execute payroll transactions in an accurate and timely fashion.
- Ensure timely processing of all payrolls in accordance with labor regulations and standard accounting principles.
- Managed data processing and reconciliation tasks to ensure compliance.
- Reconcile Payroll Register VS Kronos Reports.
- Prepare reports by compiling summaries of CA Meal Penalty, Unapproved Overtime, Labor Analysis, Missed Punches.
- Prepare processing payroll, reset checklist and summary of Termination, New Hire, Loa, Increases, Transfer, Aline Cards, Direct Deposit, Payroll Deductions, Payroll Gross Totals.
- Reconcile Medical, Unions, Dues, Shoes, Vision, Dental.
- Sorted and prepared paychecks for timely employee distribution.
- Finalized payroll processing by preparing necessary documentation and reports.
- Submit payroll on Corporate Payroll.
- Updating Vacation and Sick hours on Excel Spreadsheets.
- Entered applications for sick leave and vacation requests into the system.
- Managed updates to employee compensation rates for payroll accuracy.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Evaluate the efficiency of controls and improve them continuously.
- Collaborated with supervisors and account managers to enhance workflow.
- Received and screened a high volume of internal and external communications, including email and mail.
- Works with the Human Resources department to coordinate employee leaves of absence under FMLA or other unpaid leaves.
- Works with current pay vendor ADP for technical issues with time reporting systems.
- Review benefits options with new hires and terminating employees, ensure appropriate forms are complete, obtain necessary information and documentation to process new hire and separation actions.
- Develop systems and protocols to direct calculations and enter pay data.
- Executed departmental duties to support payroll operations and ensure compliance with established processes.
- Prepare Aline Cards, Numbers of Live Cheques, E-vouchers Summarized Reports.
- Prepare Payroll Summarize Deductions and adjustments.
- Reconcile Payroll Register VS Kronos Reports.
Billing Clerk / Dispatcher
Airline Coach Services Inc
Burlingame, USA
07.2014 - 02.2018
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Forecasted manpower requirements based on daily workload and company targets.
- Oversaw scheduling for the day-to-day activities, transportation employees.
- Monitored the arrival, parking, refueling, loading and departure.
- Coordinated with airlines to ensure support of airfield management activities.
- Addressed passenger concerns about completed all post-flight duties.
- Analyzed department performance data to proactively identify and mitigate potential risks.
- Evaluated and reconfigured systems to support customer service and operational goals.
- Negotiated contracts with external providers, achieving cost savings for the company and enhancing service delivery.
- Ensured compliance with all Federal, State, and foreign regulations.
- Confirmed emergency equipment was operational to maintain safety standards.
- Oversaw daily office operations and coordinated maintenance of equipment to ensure smooth workflow.
- Managed the receptionist area, including greeting visitors and responding to telephone and in person requests for information.
- Received and screened a high volume of internal and external communications, including email and mail.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Relayed departure, arrival, airfield status to up line controlling agencies.
Administrative Assistant
AT&S Construction Company
Bandar Seri Begawan, Brunei Darussalam
08.2008 - 09.2011
- Managed the receptionist area, including greeting visitors and responding to telephone and in person requests for information.
- Planned meetings and prepared conference rooms.
- Drafted meeting agendas, supplied advance materials, and executed follow-up actions for effective meetings and team conferences.
- Dispersed incoming mail to correct recipients throughout the office.
- Organized files, developed spreadsheets, faxed reports, and scanned documents.
- Created and maintained spreadsheets using advanced Excel functions to generate comprehensive reports and lists.
- Designed electronic file systems and maintained electronic and paper files.
- Maintained an up-to-date department organizational chart.
- Wrote reports and correspondence from dictation and handwritten notes.
- Managed daily office operations and maintenance of equipment.
- Facilitated communication with media and public relations to maintain positive relationships.
- It served as a central point of contact for all outside vendors needing to gain access to the building.
- Coordinated with Medicare, Medicaid, and private insurance providers to resolve billing issues efficiently.
- Planned travel arrangements for executives and staff.
Accounts Receivable Specialist
RMS Port View Seafood Restaurant
Bandai Seri Begawan, Brunei Darussalam
07.2005 - 08.2007
- Processed an average of 200 invoices per month for a large-scale organization.
- Renegotiated payment terms with multiple suppliers to improve cash flow.
- Verified details of transactions, including funds received and total account balances.
- Resolved escalated accounts payable issues for employees and vendors.
- Proposed process improvements to enhance timeliness of receipts.
- Assigned new client accounts to streamline onboarding process and enhance client management.
- Organized and coded all documents related to due diligence for acquisitions.
Education
Administrative Medical Assistant
Healthstaf Training Institute
Ontario, CA11-2026
RCFE License Number 6066728740 - Residential Care Facility for the Elderly Administrator, Initial Course
National Care Professionals Institute
San Diego, California01-2025
CMAA - Certified Medical Administrative Assistant, Certified Billing and Coding Specialist
San Jose Evergreen Community College District Workforce Institute
01-2021
Bachelor of Science - Business Administration in Management
Pasig Catholic College
Pasig City, Philippines01-2002
High School Diploma -
National University
Manila, Philippines01-1998
Elementary -
St. Mary's Catholic School
Cavite, Philippines01-1994
Skills
- Accounts payable
- Payroll processing and administration
- Billing management
- Account reconciliation
- Statement audits
- Financial reporting
- Records maintenance
- Facility management
- Customer service and relations
- Time management
- Communication skills
Languages
English
Professional
Malay
Professional
Certification
- RCFE - State License
- Certified Medical Administrative Assistant Billing and Coding
- BSBA - Bachelor of Science in Business Administration
Timeline
Business Office Manager
Country Club Manor and Walnut House
01.2024 - 11.2025
Business Office Manager
Portola Gardens Assisted Living
09.2021 - 01.2024
Payroll Specialist
Flying Food Group
07.2018 - 08.2021
Billing Clerk / Dispatcher
Airline Coach Services Inc
07.2014 - 02.2018
Administrative Assistant
AT&S Construction Company
08.2008 - 09.2011
Accounts Receivable Specialist
RMS Port View Seafood Restaurant
07.2005 - 08.2007
Administrative Medical Assistant
Healthstaf Training Institute
RCFE License Number 6066728740 - Residential Care Facility for the Elderly Administrator, Initial Course
National Care Professionals Institute
CMAA - Certified Medical Administrative Assistant, Certified Billing and Coding Specialist
San Jose Evergreen Community College District Workforce Institute
Bachelor of Science - Business Administration in Management
Pasig Catholic College
High School Diploma -
National University
Elementary -
St. Mary's Catholic School