Jennifer A. Becerra

• Managed and processed all medication refills, coordinating with both patients and providers to ensure timely and accurate prescription handling. Introduced a new refill tracking system that reduced delays and improved patient satisfaction.
• Coordinated and prepared patients for preop , ensuring all documentation and pre-surgical requirements were complete.
• Conducted detailed workups for eye exams and office visits for ophthalmologists, streamlining intake and improving patient flow.
• Performed diagnostic testing including IOL, CT, HVF, Optomap, OCT, ECD, and Pachymetry
• Assist doctors with timely diagnosis and treatment.

• Processed insurance billing to ensure timely reimbursements
• Purchased picture frames to maintain inventory for patient consultations
• Assisted doctor during patient consultations to enhance patient experience
• Generated detailed invoices for various optometry services provided.
• Maintained organized billing files for easy access and reference.
• Verified insurance eligibility for patients by calling appropriate parties.
• Analyzed customer preferences to select appropriate framing options.
• Maintained records of customer prescriptions and contact lens fits.
• Provided contact lens fitting services to patients of all ages with a variety of conditions, including astigmatism and presbyopia.

Managed incoming calls to assist patients and staff.

• Registered patients upon arrival at the healthcare facility.
• Verified patient insurance coverage for service eligibility.
• Obtained authorizations and referrals to ensure compliance with insurance requirements.
• Ensured completeness of patient charts for accurate record-keeping and streamlined p.atient care
• Greeted patients warmly and directed them to appropriate services.
• Managed phone calls, scheduling appointments, and confirming patient visits.
• Maintained patient records accurately within electronic health record systems.
• Assisted medical staff by preparing examination rooms for patient visits.
• Processed insurance claims and verified patient coverage efficiently.
• Coordinated communication between patients and healthcare providers effectively.
• Handled inquiries and resolved issues with professionalism and care.
• Ensured a clean and welcoming reception area for all visitors.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled and confirmed appointments.
• Greeted visitors and provided them with assistance.
• Performed data entry tasks into various computer systems accurately and promptly.
• Epic knowledge

• Provided optician services to assist customers with eyewear
• Processed billing transactions for patient accounts, ensuring accuracy and timely submissions
• Making appointments and checking patients in
• Supervised office operations, coordinating staff activities and improving workflow
• Administered diagnostic tests to evaluate patient conditions
• Preparing patients for the doctor
• Captured fundus and over-the-counter photos for patient records, enhancing diagnostic documentation
• Conducted inventory checks to maintain stock levels

• Processed customer billing transactions to ensure accurate and timely billing
• Contact Lens Training
• Dispensing Diagnostic Testing
• Assisted in rooming patients to enhance patient flow and care experience
• Conducted weekly inventory checks to maintain stock levels and support operational needs
• Assisted patients with frame selection and fitting for optimal comfort.
• Managed inventory of eyewear products and supplies efficiently.
• Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
• Maintained accurate records of all transactions in computer system.
• Calculated measurements for eyewear using optical measuring devices.
• Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.

• Prepared patients in examination room for doctor evaluations, ensuring readiness and comfort.
• Diagnostic testing on patients
• Organized and tracked inventory of supplies and products to maintain optimal stock levels.
• Managed inventory for contact lens orders.
• Checking in frame
• Created and implemented marketing strategies to effectively promote products and services.
• Liaised with insurance companies to facilitate patient care and resolve billing issues.