Jennifer Adams

Adhered to company policies and scripts to consistently achieve call-time and quality standards while handling a high call volume.

Responded to customer calls and emails to answer questions about products, placed orders.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products, placed orders, help with account issues, reset passwords, assist callers with trouble shooting of account access for some clients and also trouble shooting for clients products and services for multiple clients in a fast paste call center.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Trained on multiple client sites and systems to accomplish clients customer call needs.
• Experience in Fast paste call center. Have been trained on more than 300 clients and handle about 100 clients customers needs on a daily bases.

Adhered to company policies and scripts to consistently achieve call-time and quality standards while handling a high call volume.

Responded to customer calls and emails to answer questions about products, placed orders.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Placed outbound customer service or customer satisfaction calls to follow up on issues.