JENNIFER B. ADAMS

Managed daily scheduling operations, including cancellations and urgent provider requests.

• Coordinated telehealth scheduling, managed provider calendars, and ensured timely distribution of virtual visit links.
• Processed new patient referrals and verified insurance eligibility, resolving payer discrepancies.
• Maintained and updated scheduling systems, including trackers and census reports.
• Communicated scheduling updates and appointment details to patients and internal teams.
• Responded to facility scheduling inquiries, ensuring timely patient access.
• Monitored provider schedules to maximize appointment availability and enhance patient access.
• Tracked pending referrals over seven days to facilitate timely care delivery.

• Managed a personal care office and supervised a team of 30 staff members to ensure smooth daily operations.
• Provided administrative support including scheduling, communication, recordkeeping, and compliance with Nevada State and health regulations.
• Oversaw hiring, onboarding, and Medicare/Medicaid enrollment for personal care assistants and clients.
• Streamlined processes using digital tools to improve workflow efficiency.
• Collaborated with team members using Zoom and Teams for effective communication.
• Performed tasks efficiently in a fully remote work environment.
• Sustained high productivity levels while working independently without direct supervision.

• Managed BPCI, BCBS, and short-stay caseloads, implementing payer-aligned care plans and effective discharge planning to enhance patient outcomes.
• Coordinated interdisciplinary services to optimize transitions of care and reduce readmissions.
• Conducted telephonic outreach, medication reconciliation, and patient education.
• Addressed clinical and psychosocial barriers through targeted interventions and thorough remote documentation, facilitating improved patient support.
• Supported pre-operative assessments and delivered bilingual translation services to ensure clear communication and understanding for diverse patient populations.
• Demonstrated ability to work independently and collaboratively in remote settings.
• Facilitated team communication using platforms like Zoom, Teams, and Slack.
• Ensured ongoing productivity by effectively managing time and tasks without supervision.

• Managed high volume of phone calls and emails, directing inquiries and resolving customer issues related to prescriptions to enhance customer satisfaction.
• Oversaw front desk operations by greeting and assisting visitors, answering phone calls, and directing inquiries, fostering a welcoming environment for clients.
• Managed inventory of medical supplies for efficient stock levels and accessibility.
• Processed incoming shipments and ensured accurate labeling of products.
• Coordinated with healthcare staff to fulfill supply requests promptly.

• Prepared and maintained sterile surgical instruments and equipment; monitored intraoperative vital signs to ensure patient safety and compliance with procedures.
• Delivered post-operative wound care and provided patient education to enhance healing and reduce infection risk.
• Conducted HPI assessments, ensured accurate EMR documentation, and prepared patients for biopsies and cosmetic procedures to support effective treatment.
• Maintained exam room readiness, managed supply inventory, and enforced infection control and OSHA standards to ensure patient safety.

• Coordinated back-office clinical support in dermatology, enhancing patient flow and care delivery.
• Documented patient encounters in NextGen EHR with precision, ensuring compliance with healthcare regulations.
• Streamlined clinical documentation processes to ensure accurate ICD-10 coding and support billing accuracy.
• Maintained infection control, patient safety, and regulatory standards.