Lori Foote
Byron Center
Summary
Dynamic healthcare professional skilled in logistics management and patient advocacy. Proven ability to enhance patient experiences through effective communication and efficient coordination of medical services, driving satisfaction and operational excellence.
Overview
22
22
years of professional experience
Work History
MEDICAL SERVICE COORDINATOR
Optum
11.2023 - Current
- Patient Liaison: Communicating treatment plans, providing informational materials, and guiding patients through medical services.
- Insurance & Authorization: Verifying patient insurance coverage, obtaining prior authorizations for treatments, and assisting with billing issues.
- Scheduled appointments, follow-ups, and procedures as primary point of contact for patients and staff.
- Triage Assistance: Supporting nursing staff by assessing patient needs, handling incoming inquiries, and directing them to appropriate care
- Administrative Support: Maintained accurate electronic health records (EHR) and handled billing and coding inquiries, streamlining administrative processes.
- Quality Assurance: Ensured compliance with medical regulations and internal policies, contributing to a safe and organized facility.
POSTING QA
McKesson
09.2013 - 11.2023
- Reviewed accounts receivables posters for accuracy and compliance, ensuring adherence to standards.
- Communicated results to posters, enhancing clarity and understanding of findings.
- Presented findings to management, supporting informed decision-making processes.
CUSTOMER SERVICE
McKesson
10.2011 - 09.2013
- Answered patient calls promptly, resolving inquiries and concerns efficiently.
- Updated patient records consistently to maintain accurate, up-to-date patient information.
- Maintained accurate files for all patients to ensure up-to-date information.
- Billed and re-billed insurance companies to ensure timely payments for services rendered.
POSTER
McKesson
02.2004 - 10.2011
- Posted accounts receivables to ensure timely cash flow and accuracy.
- Managed patient accounts to ensure accuracy and compliance.
- Oversaw account maintenance to support operational efficiency and accuracy.
- Maintained quality assurance standards to uphold service reliability.
Education
Accounting Courses -
Grand Rapids Community College
Grand Rapids, MI01-2003
High School - College Prep
Lee High School
Wyoming, MI01-1996
Skills
- Medical billing and coding
- EHR management
- Insurance verification
- Patient scheduling coordination
- Quality assurance practices
- Microsoft Office Suite proficiency
- Effective communication skills
- Patient advocacy
References
Available upon request
Timeline
MEDICAL SERVICE COORDINATOR
Optum
11.2023 - Current
POSTING QA
McKesson
09.2013 - 11.2023
CUSTOMER SERVICE
McKesson
10.2011 - 09.2013
POSTER
McKesson
02.2004 - 10.2011
Accounting Courses -
Grand Rapids Community College
High School - College Prep
Lee High School