Jennifer Adkins
Winter Haven,FL
Summary
Organized with 2 years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
Lakeland, FL
03.2022 - 09.2024
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Encouraged open communication between trainees and management throughout the learning process.
- Ensured that all safety protocols were followed during training sessions.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
Shift Leader
Hardees Restaurant
Mulberry , FL
10.2023 - 05.2024
- Assisted in training new employees on shift operations.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Education
High School Diploma -
Bartow Senior High School
Bartow, FL05-2022
Skills
- Processing payments
- Training documentation
- Policies and Procedures
- Training Materials Development
- POS Systems
- Performance Evaluation
- Active Listening
- Team Leadership
- Delegating Work
- Continuous Improvement
- Training Tools and Resources
- Sales expertise
- Employee Onboarding
- Coaching and Mentoring
- Learning Platforms
- Team leadership and supervision
- Skills Assessment
- Opening and closing procedures
- Cash Handling
- Relationship Management
- Food Safety
- Workforce Management
- Employee Training
- Workplace Safety
- Food safety understanding
- Cleaning and sanitation
- Employee engagement
- Customer Service
- Dress Code Enforcement
- Technical knowledge
Affiliations
- Loves learning about cooking and art
- Talkative and understanding
- supportive
Certification
- Photoshop certified
- Food safety certified
References
References available upon request.
Timeline
Shift Leader
Hardees Restaurant
10.2023 - 05.2024
Crew Trainer
McDonald's
03.2022 - 09.2024
High School Diploma -
Bartow Senior High School