Jennifer Aguayo
Downey,CA
Summary
Dedicated customer service representative with strong communication skills and a service-oriented mindset. Proven ability to enhance customer experiences through effective problem-solving and upselling techniques.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
RB Lifts
Downey, CA
10.2017 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Processed and sent invoices, adjustments and credit memos to customers.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
Waitress
Mimi's Cafe
Downey, CA
02.2021 - 04.2023
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Merchandiser
Beeline
Downey, California
02.2019 - 11.2021
- Managed product displays to enhance visual appeal and customer engagement.
- Collaborated with suppliers to ensure timely delivery of merchandise and stock levels.
- Conducted inventory audits to maintain accurate stock records and minimize discrepancies.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Bartender
Quiet Cannon
Montebello, CA
04.2017 - 10.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Waitress/Bartender
Applebee's Grill + Bar
Bell Gardens, CA
04.2012 - 03.2017
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Schurr High School
Montebello, CA06.2009
Skills
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Upselling Products and Services
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Credit Card Payment Processing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Waitress
Mimi's Cafe
02.2021 - 04.2023
Merchandiser
Beeline
02.2019 - 11.2021
Customer Service Representative
RB Lifts
10.2017 - Current
Bartender
Quiet Cannon
04.2017 - 10.2019
Waitress/Bartender
Applebee's Grill + Bar
04.2012 - 03.2017
High School Diploma -
Schurr High School