Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Aguilar

Moreno Valley,CA

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Effective communicator and team-oriented professional with expertise in conflict resolution, recruiting and interviewing and organizational design. Successful background in continual process improvement and cost reduction. 15+ years of experience supervising staff in retail settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

16
16
years of professional experience

Work History

Operations Manager

Best Buy
06.2020 - Current
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Liaised with store manager to set up visually appealing layout for store merchandise.
  • Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Oracle.
  • Contributed to leadership team for implementing company policies and procedures.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Specialty Sales Manager

Best Buy
03.2008 - 06.2020
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Trained staff on operating procedures and company services
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions

Sales Associate

Sears
05.2007 - 03.2008
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Educated customers on promotions to enhance sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Education

Associate of Arts - Business Administration

Strayer University
Washington, DC
03.2025

Skills

  • Strategic Planning
  • Team management
  • Work flow planning
  • Recruitment and retention
  • Staff training/development
  • Records Organization and Management

Timeline

Operations Manager

Best Buy
06.2020 - Current

Specialty Sales Manager

Best Buy
03.2008 - 06.2020

Sales Associate

Sears
05.2007 - 03.2008

Associate of Arts - Business Administration

Strayer University

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Jennifer Aguilar