Jennifer Alba
Maynard,Ma
Summary
To obtain a postion that will allow me to utilize the skills gained at 99 Restaurants and build a long-term career in the restaurant and or hospitality industry.
Overview
21
21
years of professional experience
Work History
Assistant Beverage Manager
99 Restaurants
- Improved customer satisfaction by efficiently handling beverage orders and promptly addressing guest concerns.
- Managed inventory control, ensuring optimal stock levels while minimizing waste through accurate tracking and ordering procedures.
- Implemented staff training initiatives, enhancing overall team performance and knowledge of beverage products.
- Maintained a clean and organized bar area, adhering to health department standards and creating an inviting atmosphere for guests.
- Contributed to successful special events by coordinating with other departments, such as catering or entertainment teams.
- Resolved guest complaints professionally and effectively, maintaining a high level of customer satisfaction.
- Developed strong rapport with regular patrons by providing personalized service, fostering loyalty and repeat business.
- Streamlined operating procedures by implementing efficient bartender schedules and workflow processes.
- Ensured compliance with all local liquor laws and company policies regarding alcohol service and safety requirements.
- Monitored bartender performance closely, offering coaching opportunities when needed to improve efficiency or customer service skills.
- Increased profitability by negotiating favorable contracts with vendors for beverage supplies at discounted rates.
- Conducted routine inventory audits to identify discrepancies or potential issues before they impacted operations negatively.
- Implemented cost-saving measures through careful analysis of product usage patterns, reducing unnecessary expenses without compromising quality.
- Mentored junior team members through hands-on training sessions, resulting in improved employee retention rates across the department.
- Resolved customer complaints involving food or beverage quality and service.
- Purchased beverage stock and handled all inventory needs.
Host
99 Restaurants
08.2002 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
Bartender
99 Restaurants
08.2002 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Server
99 Restaurants
08.2002 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Service Manager
99 Restaurants
08.2002 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Guest Relations Specialist
99 Restaurants
08.2002 - Current
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Collaborated with restaurant managers to ensure seamless service delivery and guest satisfaction.
- Provided exceptional customer service, leading to positive online reviews and recommendations from satisfied guests.
- Managed guest inquiries and requests efficiently, ensuring timely resolution of concerns.
- Trained new team members on company standards, policies, and best practices to maintain consistent guest satisfaction levels.
- Maintained detailed records of guest preferences, enabling tailored experiences during future visits.
- Actively monitored social media platforms for mentions of the brand, responding appropriately to both positive and negative comments.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained accurate and up-to-date records of guest information.
Executive Assistant
99 Restaurants
08.2002 - Current
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinated events and worked event.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled incoming and outgoing mail, email and faxes.
ADMINISTRATIVE ASSISTANT/ACCOUNTS PAYABLE SPECIALIST
MERRIMACK VALLEY DISTRIBUTING COMPANY
10.2018 - 11.2019
- Responsible for vouchering all invoices
- Responsible for paying all Vendors & Suppliers upon due date
- Generates twice weekly check run
- Answering & Directing phone calls
- General office duties, including filing invoices, copies of invoices, etc.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
General Studies toward a Paralegal Certificate -
Cape Cod Community College
West Barnstable, MASkills
- Written & Verbal communication
- Time Management
- Ability to prioritize
- Organizational
- Health and Safety Compliance
Volunteer Experience
- Volunteered my time with the Boys & Girls Club
- Volunteered my time with the Pine Street Inn
Timeline
ADMINISTRATIVE ASSISTANT/ACCOUNTS PAYABLE SPECIALIST
MERRIMACK VALLEY DISTRIBUTING COMPANY
10.2018 - 11.2019
Host
99 Restaurants
08.2002 - Current
Bartender
99 Restaurants
08.2002 - Current
Server
99 Restaurants
08.2002 - Current
Service Manager
99 Restaurants
08.2002 - Current
Guest Relations Specialist
99 Restaurants
08.2002 - Current
Executive Assistant
99 Restaurants
08.2002 - Current
Assistant Beverage Manager
99 Restaurants
General Studies toward a Paralegal Certificate -
Cape Cod Community College