GuyShane Salcido
Phoenix,AZ
Summary
Efficient and productive professional in the food and beverage service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation within any food and beverage service establishment.
Overview
7
7
years of professional experience
Work History
Assistant Beverage Manager
Gila Rver Wild Horse Pass Casino
Chandler, AZ
08.2024 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Performed bar walk-through to gauge timeliness and excellent service quality.
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Collaborated with managers to develop strategies for achieving sales and profit goals
- Developed and implemented beverage menus for the bar and restaurant.
- Maintained accurate records of all alcoholic beverages purchased and served.
- Monitored inventory levels to ensure proper supply of beer, wine, spirits, mixers, juices, and other related items.
- Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
- Organized and managed bar staff, ensuring all employees were properly trained in safety protocols, customer service and product knowledge.
- Assisted with developing marketing strategies to promote bar services within the community.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests.
- Conducted weekly meetings with bar staff to discuss performance goals and objectives.
- Provided guidance and direction to bartenders when necessary in order to maintain quality of service provided by employees.
Uber Driver
Uber Inc.
Phoenix, AZ
12.2020 - 08.2022
- Communicated with the passengers and transported them to and from their desired destinations, ensuring the great customer experience
- Maintained vehicle clean and in excellent condition, and resolved any customer problematic issues
- Loaded and unloaded passenger baggage, identified and took the shortest and the fastest root, and followed navigational directions from GPS
- Calculated the right fare, and executed multiple administrative tasks as required, demonstrated the ability to remain calm in stressful situations
- Met or exceeded on a consistent basis with proactive promotional fare opportunities
Server
The Cheesecake Factory
Phoenix, AZ
04.2018 - 04.2020
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Explained preparation of various menu items, describing ingredients and cooking methods to
- Customers
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
- Operated POS terminals to input orders, split bills and calculate totals
- Calculated charges, issued table checks collected payments from customers
- Managed closing duties, including restocking items and reconciling cash drawer
Assistant Manager
Zipps Sports Grill
Phoenix, AZ
08.2017 - 02.2018
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Performed restaurant walk-through to gauge timeliness and excellent service quality
- Organized schedules, workflows and shift coverage to meet expected business demands
- Scheduled and directed staff in daily work assignments to maximize productivity
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Collaborated with store manager to develop strategies for achieving sales and profit goals
Education
Real Estate License - Real Estate
Baum School of Real Estate
Phoenix, AZ09.2014
Associate of Arts - Le Cordon Bleu Culinary Arts
Scottsdale Culinary Institute
Scottsdale, AZ09.2007
Skills
- POS systems proficiency
- Health and safety
- Sanitization protocols
- Supply Ordering
- Staff Scheduling
- Bar supervision
- Cost Control
- Operations Oversight
- Customer service experience
- Bar operations
Timeline
Assistant Beverage Manager
Gila Rver Wild Horse Pass Casino
08.2024 - Current
Uber Driver
Uber Inc.
12.2020 - 08.2022
Server
The Cheesecake Factory
04.2018 - 04.2020
Assistant Manager
Zipps Sports Grill
08.2017 - 02.2018
Real Estate License - Real Estate
Baum School of Real Estate
Associate of Arts - Le Cordon Bleu Culinary Arts
Scottsdale Culinary Institute
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