Joe Martin
Scottsdale,AZ
Summary
Leadership professional with 25 + years of experience in various areas of the hospitality industry including Golf, Luxury Resorts, Hotels, and all levels of dining experiences. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Corporate Director of Food & Beverage
Troon Golf
Scottsdale
06.2017 - Current
- Impeccable focus on operational excellence for F&B outlets and amenities at 35 + Troon facilities which include Private, Semi-Private & Daily Fee locations
- Work directly with Stake holders, Board & Committee members, and property management to elevate member experiences in all facets of a successful club.
- Mentored junior executives for leadership roles, fostering a culture of professional development within the organization.
- Championed relationship building, cross-collaboration and mentorship throughout strategic partners.
- Improved financial performance by analyzing data trends and implementing cost-saving measures across various departments.
Food & Beverage Director
The Camby Hotel
12.2016 - 06.2017
- Director of luxury 289 room urban hotel, Artizen restaurant & Bar, banquet & catering operations, Bees Knees Cocktail Lounge, Wade Pool Bar.
- Facilitated regular interdepartmental communication to streamline processes, improve collaboration, and ensure a cohesive guest experience across all touchpoints.
- Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
- Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
- Enhanced customer satisfaction by implementing innovative food and beverage menus tailored to client preferences.
- Analyzed financial reports to identify areas of opportunity for increasing profitability while managing expenses effectively within budget constraints.
Food & Beverage Director
Sanctuary Camelback Mountain Resort & Spa
08.2014 - 12.2016
- Director of AAA 4 diamond luxury boutique resort, elements restaurant & award-winning Jade Bar, In Room Dining, Infinity Pool Bar, Banquets and Mini Bars.
- Developed strong vendor relationships, resulting in cost savings on food and beverage purchases without sacrificing quality.
- Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
- Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
- Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
Food & Beverage Director
Graduate Hotel Tempe
08.2013 - 08.2014
- Opening team member of 144 room hotel, The Normal Diner, and Tapacubo Bar & Rooftop Lounge.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
- Facilitated successful project outcomes through meticulous organization of resources while maintaining open lines of communication among stakeholders.
Food & Beverage Director
OB Sports / ASU Karsten Golf Course
09.2011 - 08.2013
- Responsible for overseeing all food & beverage operations for award winning golf club professionally managed by OB Sports Golf Management.
- .Facilitated regular interdepartmental communication to streamline processes, improve collaboration, and ensure a cohesive guest experience across all touchpoints.
- Enhanced customer satisfaction by implementing innovative food and beverage menus tailored to client preferences.
- Collaborated with executive chefs to create seasonal menus, incorporating trends while maintaining brand consistency.
- Monitored industry trends to remain current with evolving culinary techniques, presentation styles, and consumer preferences for continuous improvement of offerings.
- Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
Beverage Director
Sanctuary Camelback Mountain Resort & Spa
10.2009 - 09.2011
- Managed In Room Dining, Pool Bar & award winning Jade Bar. Responsible for all facets of the properties collective beverage program for all outlets as well as Banquets & Catering.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Organized successful wine tastings and other events, attracting new clientele and boosting revenue.
Food & Beverage Director
Shade Hotel
08.2008 - 10.2009
- Direct Food & Beverage operations for Manhattan Beach's only luxury boutique hotel.
- Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
- Collaborated with executive chefs to create seasonal menus, incorporating trends while maintaining brand consistency.
- Monitored industry trends to remain current with evolving culinary techniques, presentation styles, and consumer preferences for continuous improvement of offerings.
- Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Director of Restaurants & Beverage
Hotel Valley Ho
10.2005 - 08.2008
- Opening team member of 194 room historical hotel, OH Pool Bar, Café ZuZu and In Room Dining.
- Oversaw daily operations of multiple restaurant locations, ensuring seamless coordination among front-of-house and back-of-house teams.
- Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
- Demonstrated exceptional problem-solving skills, addressing complex guest concerns or operational issues with diplomacy and poise.
- Coordinated staff scheduling, ensuring optimal coverage during peak hours without compromising service quality or employee satisfaction.
- Achieved consistent compliance with local laws and industry regulations by staying informed of changing requirements and updating policies accordingly.
Opening team member
Sanctuary on Camelback Mountain Resort & Spa
09.2001 - 10.2005
- Elements Restaurant Manager, Banquet Captain, Manager of In Room Dining, Mini Bar, Spa Cafe and Pool Bar
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
In Room Dining / Pantry / Catering
The Ritz-Carlton Hotel Phoenix
09.1999 - 09.2001
- Maintained a clean and organized work environment, ensuring a high standard of cleanliness in all in-room dining areas.
- Assisted with the training of new team members, sharing expertise on service standards and expectations.
Education
General Studies
Maricopa Community Colleges - Phoenix College
Phoenix, AZHospitality - Hotel & Restaurant Management
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZSkills
- Collaboration
- Financial management
- Project management
- Excellent listener
- Friendly, courteous, & service oriented
- Poised under pressure
- Team training & development
- Quality assurance
- Written & verbal communication
- Problem resolution
- Concept creation
- Member relations
- Organizational Leadership
- Strategic Partnerships
Accomplishments
James Beard House | New York, NY – May 2007
Assisted with the food preparation and plate up as well as choreographed wine service for high profile dinner at the James Beard Foundation.
Aspen Food and Wine Classic | Aspen, CO - 2006
Assisted with the food preparation, plate up and successful service for multiple grand tasting events. multiple wine and spirit seminars as well as all grand tastings with my primary focus being expanding my food and beverage knowledge.
Aspen Food and Wine Classic | Aspen, CO - 2005
Assisted with the food preparation, plate up and successful service for multiple grand tasting events. Attended Best New Chefs Dinner and numerous beverage seminars with my primary focus being expanding my wine and spirits knowledge in preparation for the opening of the Hotel Valley Ho.
Opening Team Member of 3 Luxury & Urban Hotels
Opening Team Member of 10 + Restaurant Concepts
Professional References
- Beau MacMillan, Celebrity Chef – Food Network, 480.332.3751
- Chris Costas, GM – Indian Springs Resort, 512.987.8596
- John Bartilomo, VP of F&B – Troon Golf, 602.571.7417
- Katie Richardson, Former GM – Shade Hotel, 310.318.4819
Hobbies and Interests
- My two sons sporting events
- Cooking
- Classic cars
- Golf
- Hockey
- Fine wine & spirits
Certification
Court Of Master Sommeliers | Tucson, AZ - 2017
Level 1 Certification
ServSafe Management Certified
Title 4 Management Certified
Title 4 Basic Certified
Timeline
Corporate Director of Food & Beverage
Troon Golf
06.2017 - Current
Food & Beverage Director
The Camby Hotel
12.2016 - 06.2017
Food & Beverage Director
Sanctuary Camelback Mountain Resort & Spa
08.2014 - 12.2016
Food & Beverage Director
Graduate Hotel Tempe
08.2013 - 08.2014
Food & Beverage Director
OB Sports / ASU Karsten Golf Course
09.2011 - 08.2013
Beverage Director
Sanctuary Camelback Mountain Resort & Spa
10.2009 - 09.2011
Food & Beverage Director
Shade Hotel
08.2008 - 10.2009
Director of Restaurants & Beverage
Hotel Valley Ho
10.2005 - 08.2008
Opening team member
Sanctuary on Camelback Mountain Resort & Spa
09.2001 - 10.2005
In Room Dining / Pantry / Catering
The Ritz-Carlton Hotel Phoenix
09.1999 - 09.2001
General Studies
Maricopa Community Colleges - Phoenix College
Hospitality - Hotel & Restaurant Management
Maricopa Community Colleges - Scottsdale Community College