Jennifer Albany

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.

Placed to provide Data entry for CT Logistics.

• Maintained confidentiality of all patient information in accordance with HIPAA regulations
• Maintained accurate and up-to-date records of client interactions and services provided
• Coordinated the intake process, ensuring all required documentation was collected and processed

• Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically
• Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions
• Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements
• Analyzed information gathered by investigations and reported findings and recommendations
• Remote

• Provide empathy and compassion while speaking with insureds to obtain claim details
• Review coverages and follow standard practices in handling property claims
• Worked with different vendors to help resolve structure damages
• Write structure estimate, manage UPP and ALE
• Remote

• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution
• Provided general administrative support, such as invoicing, photocopying, faxing, and filing
• Directed customer inquiries to appropriate department personnel