Jennifer Albrewczynski
Erie
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Operations Manager
Lowes Home Improvment
05.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
PAINT DEPARTMENT SUPERVISOR
Lowe's Companies Inc.
02.2020 - 05.2023
- Training and coaching employees to ensure the best customer experience possible in store
- Ensuring all areas of the store are customer ready at all times
- Redistributing employees from one department to another as determined by sales and customer traffic
- Continuous engagement of employees to promote the services that Lowe's offers
- Opening of store procedures such as reviewing staffing, preparing of registers, checking off delivery trucks, walking departments ensuring freight has been stocked, and presentation is in top condition for customer shopping experience
- Closing of store operations such as balancing of registers and store safe, recovery of all customer facing departments, and following all security and safety protocols
- Inventory control through proper ordering and organizing
- Strategically scheduling team members to maintain optimal staffing levels at all times
- Training of new and experienced employees ensuring they are always kept up to date on new product and services available at Lowe's
- Led monthly team meetings to discuss progress towards goals, address any concerns or challenges, and plan for future improvements in the department''s operations.
- Overseeing performance of Customer Service Associates
- Contributed to store-wide initiatives by coordinating efforts between the paint department and other teams within the organization.
HEAD CASHIER
Lowe's Companies Inc.
09.2012 - 02.2020
- Running the front end and making sure everything ran smoothly
- Training cashiers and customer service associates on credit, LPPs, and Lease to Own
- Providing customer service including identifying and resolving customer complaints
- Doing cashier observations to make sure they were properly taking care of the customer and offering all of the incentives that we offer
- Scheduling breaks and lunches
- Scheduling the front end and entering those schedules into Kronos
- Making sure all associates are up to date on the newest incentives and programs that Lowes offers
PRODUCT SERVICE ASSOCIATE
Lowe's Companies Inc.
10.2008 - 09.2012
- Knowing the planogram process and how to properly read them
- Resetting product to make product more customer friendly
- Resetting displays to showcase new product for customers
- Making sure inventory looks presentable and is clean
- While I was a PSA I was also in charge of scanning the IRPS and making sure the process ran smoothly
- Managing and organizing my time to get all projects done in a timely manner
- Training and coaching employees to ensure the best customer experience possible with new product that has been set in store
- Making associates aware of the changes in their departments
INSIDE SEASONAL SALES ASSOCIATE
Lowe's Companies Inc.
04.2008 - 10.2008
- Maintaining the inventory and making sure it was put away properly and was easily available for customers
- Keeping the department clean and safe
- Completing IRPs and cycle counts weekly
- Being available to assist customers and help them with their home projects
CUSTOMER SERVICE DESK
Lowe's Companies Inc.
03.2004 - 04.2008
- Ensuring that the customer was taken care of in a timely and accurate manner
- Working with the sales floor Department Supervisors, ASMs, and fellow associates to make sure that the customer was helped in the proper departments in an appropriate time frame
- Multitasking by answering the phone, processing returns, and cashing out customers
- Helping fellow associates process their invoices (refund/rebills)
- Processing credit card applications, 263 accounts, and temp accounts
ADMINISTRATIVE OFFICE
Lowe's Companies Inc.
03.2003 - 03.2004
- Counting the tills and the safe
- Making sure that all monies were balanced and accounted for
- Maintaining the daily business folder while ensuring it was put together according to policy
- Following safety and security protocol while in the administrative office
- Working with store management when completing the deposit
SHIFT SUPERVISOR
Mcdonald's Corporation
07.2000 - 09.2003
- Running the store as the manager in charge with a full staff
- Scheduling said staff to the needs of the store according to sales
- Maintaining inventory and made sure everything was ordered and instock
- Helping customers in a timely manner and making sure their order was correct
- Held meetings with staff to make sure everyone was aware of current promotions and offers
Education
High School Diploma -
McDowell High School
Erie, PASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Employee relations and conflict resolution
- Decision-making
- Planning and implementation
- Staff training
- Project management
- Employee motivation
- Staff development
- Superb time management skills
Timeline
Operations Manager
Lowes Home Improvment
05.2023 - Current
PAINT DEPARTMENT SUPERVISOR
Lowe's Companies Inc.
02.2020 - 05.2023
HEAD CASHIER
Lowe's Companies Inc.
09.2012 - 02.2020
PRODUCT SERVICE ASSOCIATE
Lowe's Companies Inc.
10.2008 - 09.2012
INSIDE SEASONAL SALES ASSOCIATE
Lowe's Companies Inc.
04.2008 - 10.2008
CUSTOMER SERVICE DESK
Lowe's Companies Inc.
03.2004 - 04.2008
ADMINISTRATIVE OFFICE
Lowe's Companies Inc.
03.2003 - 03.2004
SHIFT SUPERVISOR
Mcdonald's Corporation
07.2000 - 09.2003
High School Diploma -
McDowell High School
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