Jennifer Aleman Monje
Manassas,VA
Summary
With a proven track record at West Jet Airline, I excel in customer service and office administration, enhancing service quality and operational efficiency. My expertise in data entry and resolving customer complaints has significantly boosted client satisfaction and loyalty. I'm recognized for fostering team collaboration and managing high-stress situations with professionalism.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Unifi Services
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Supervisor
West Jet Airline
05.2022 - 09.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Representative
Cool Factory
04.2017 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Centreville High School
Centerville,VA05.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Languages
Spanish
Full Professional
Timeline
Administrative Assistant
Unifi Services
05.2023 - Current
Customer Service Supervisor
West Jet Airline
05.2022 - 09.2024
Customer Service Representative
Cool Factory
04.2017 - 10.2020
High School Diploma -
Centreville High School
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