Jennifer Allen
Reno,NV
Summary
Proven leader with a track record of enhancing customer satisfaction and workforce management at Sierra Single Ply, Inc. Skilled in team leadership and complex problem-solving, successfully resolving staff conflicts and managing high-volume events. Demonstrates exceptional time management and verbal communication, ensuring high-quality service delivery and efficient staff training and development. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
23
23
years of professional experience
Work History
Nevada Manager
Sierra Single Ply, Inc.
02.2001 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Bartender
Jack Daniels Tent
06.2015 - 06.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Sparks High School
Sparks, NVSkills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Staff Management
Policy Implementation
Workforce Management
Customer Service
Decision-Making
Timeline
Bartender
Jack Daniels Tent
06.2015 - 06.2021
Nevada Manager
Sierra Single Ply, Inc.
02.2001 - Current
High School Diploma -
Sparks High School
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