Jennifer Allen McElraff
The Villages,Florida
Summary
Adept Phone Banker with a proven track record at Wells Fargo, excelling in customer service and dispute resolution. Mastered banking regulations and honed goal-oriented strategies, enhancing customer satisfaction. Skillfully processed secure payments, showcasing a blend of technical prowess and time management skills. Achieved significant improvements in service efficiency.
Overview
7
7
years of professional experience
Work History
Phone Banker
Wells Fargo
Roanoke, Virginia
11.2012 - 11.2019
- Answered incoming calls from customers, providing customer service and resolving customer inquiries.
- Provided product information to customers in order to facilitate their decision-making process.
- Processed payments over the phone using secure payment methods.
Education
Associate of Science -
Skills
- Banking regulations
- Goal-Oriented
- Dispute coordination
- Time tracking
Timeline
Phone Banker - Wells Fargo
11.2012 - 11.2019
Central Virginia Community College - Associate of Science,