Jennifer Alonzo
Plainview
Summary
Earned certification for outstanding performance in sales conversion metrics.
Collaborated in Elevate Program at PNC Bank, aimed at fostering leadership and operational excellence.
Overview
13
13
years of professional experience
Work History
Personal Banker
PNC Bank
Plainview, TX
01.2024 - Current
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Provided expert guidance on financial products to meet diverse client needs.
- Analyzed customer accounts to identify opportunities for cross-selling services.
- Streamlined account opening processes, improving efficiency and reducing wait times.
- Processed customer transactions accurately and efficiently.
- Maintained compliance with banking regulations and internal policies.
- Managed cash drawer, ensuring accountability and accuracy in reporting.
- Evaluated loan applications to ensure compliance with regulatory guidelines and company policies.
- Analyzed credit reports and financial statements to assess borrower eligibility and risk factors.
- Managed vault transactions, ensuring accuracy and compliance with banking regulations.
- Provided exceptional customer service in high-pressure environments, ensuring guest satisfaction and loyalty.
- Leveraged Microsoft SharePoint to streamline document management and collaboration processes.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Evaluated client financial statuses to recommend optimal product solutions.
Customer Service Representative
Aarons' Sales and Lease
Plainview, TX
11.2021 - 12.2023
- Achieved high customer satisfaction by promptly answering phone inquiries. Increased foot traffic through effective marketing initiatives. Boosted merchandise sales by providing exceptional customer service.
- Managed payment collection from customers, ensuring secure and timely processing.
- Managed cash transactions and processed paper checks with accuracy.
- Assisted in organizing paperwork and folders for efficient access. Inputted customer information into computer systems to maintain accurate records.
- Executed related duties as assigned to support team objectives.
Dispatcher
Time Warner Cable
Richardson, TX
08.2016 - 09.2020
- Perform daily routing of field service work orders using Work Assure.
- Manage technician routes using Work Assure to ensure customer commitments are met
- Assist field personnel with completing scheduled appointments within designated time frames and ensure that management is kept informed of potential problems.
- Contact appropriate technicians to resolve system/plant outages by following established procedures.
- Assist customer service with escalated request in a timely fashion.
- Contact customers to confirm scheduled appointments, trouble shoot and verify plant up when outages are reported fixed
- Knowledge of CSG and CSG's Work Assure
Customer Service
AT&T U-Verse
Richardson, TX
01.2013 - 07.2016
- Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
- Required to work in one or multiple queues/skill sets over various customer contact channels
- Responsible for improving customer retention through programs and service provided to the customer
- Utilizes mechanized systems to initiate and complete service orders and handle customer requests
- Continually maintain working knowledge of all company products, services and promotions
- Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
- Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories
Education
High School Diploma - High School Diploma
Plainview High School
Plainview, TXSkills
- Relationship building
- Branch operations
- Customer service
- Cash handling
- Fraud prevention
- Sales expertise
- Banking policies and procedures
- Financial advising
- Issues resolution
- Loans
- Cross-selling products
- Cross-selling and upselling
- Wealth management
- Active listening
- Decision-making
- Microsoft office
- Leadership skills
Timeline
Personal Banker
PNC Bank
01.2024 - Current
Customer Service Representative
Aarons' Sales and Lease
11.2021 - 12.2023
Dispatcher
Time Warner Cable
08.2016 - 09.2020
Customer Service
AT&T U-Verse
01.2013 - 07.2016
High School Diploma - High School Diploma
Plainview High School