Jennifer Alton
Conroe
Summary
Experienced Property & Casualty Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 10 years of experience and willingness to take on any challenge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Specialist, Property & Casualty
Insperity
11.2017 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
- Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
- Maintained high standards of customer service by building relationships with clients.
- Obtained underwriting approval by completing application for coverage.
- Created detailed reports for management to track performance and sales.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Conducted annual reviews of existing policies to update information.
Customer Service Representative
Mithcell Insurance Group
01.2017 - 11.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Set up customer payment plans to cover annual policies and renewals.
- Calculated adjustments, premiums and refunds.
Paraprofessional, Special Education
Conroe ISD
09.2015 - 12.2016
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Customer Service Representative
Mitchell Insurance Group
03.2014 - 08.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Set up customer payment plans to cover annual policies and renewals.
- Calculated adjustments, premiums and refunds.
Education
GED -
Caney Creek High School
Conroe, TXSkills
- Account Management
- Policy analysis
- Client Retention
- Policy Renewals
- Licensed Insurance Agent
- Client Account Management
- Customer Service
Certification
- Property & Casualty Insurance License - 2014
Timeline
Insurance Specialist, Property & Casualty
Insperity
11.2017 - Current
Customer Service Representative
Mithcell Insurance Group
01.2017 - 11.2017
Paraprofessional, Special Education
Conroe ISD
09.2015 - 12.2016
Customer Service Representative
Mitchell Insurance Group
03.2014 - 08.2015
GED -
Caney Creek High School