Jennifer Alvarez
Victorville,CA
Summary
Seeking a challenging opportunity as a Authorization Supervisor which will fully utilize my office experience, technical training, strong work ethic and dedication. Desiring employment where advancement is based on efficiency and contributions to company growth.
Over 19 years of expertise billing experience in a multi-specialty setting including Hematology, Oncology, Infectious Disease, Rheumatology, Radiology, Gastroenterology, Cardiology, Pulmonary, Endocrinology, General Internal Medicine, Psychiatry, OB/GYN, Radiation Oncology, Pediatric, ENT, Plastic Surgery and most major surgical divisions and Anesthesiology Dedicated: motivated to learn and grow new responsibilities and business skills Able to implement decisions and expedites workflow to meet deadline Computer knowledge includes Microsoft Word, Microsoft Excel, Intellidose, Allscripts, and Pulse, Epic, Aria, Assurance, Availity Pro
Overview
20
20
years of professional experience
Work History
Lead Collector
CITY OF HOPE MEDICAL FOUNDATION
06.2018 - Current
- Train new hires and provide ongoing coaching and feedback to boost team performance
- Manage a team of 6 to 10 associates in their day to day standard work, staff development and improvement activities
- Prepare monthly individual development plans for each member of the team
- Provides information and feedback to management on an ongoing basis to ensure continuous improvement in department processes
- Monitor, measure and manage employee performance according to established criteria, effectively address performance issues or behavioral concerns as necessary
- Develop and Implement Strategies to reduce accounts receivable over 90 days
Medical Collector
CITY OF HOPE MEDICAL FOUNDATION
12.2005 - 06.2018
- Ensure the proper and timely flow of billing information in order to provide maximum reimbursement
- In-Depth knowledge of medical billing procedures-submission of insurance claims, Medicare, Medicaid and other private insurance carriers
- Review all accounts for proper documentation and follow-up activities
- Insure accuracy of insurance claims, verify correct ICD-9 and CPT codes for a variety of specialties
- Develop relationships with third party carriers to ensure proper payments
- Follow policies and procedures to maintain workflow standards
Self Pay Collector
SUPERCARE MEDICAL SUPPLY
11.2004 - 11.2005
- Negotiate payment plans with all self-pay accounts
- Handle incoming telephone call with patients regarding statements and insurance coverage
- Develop relationships with third party carriers to ensure proper payments
- Process demographic billing information
- Prepare documentation to send delinquent accounts to independent collection agency
- Research bankruptcy notices, creditor claims, insurance and patient correspondence.
Education
High School Diploma -
Bassett High School
Bassett, CA06.1997
Skills
- Skip tracing techniques
- Software Utilization
- Credit analysis
- Debt Negotiation
Timeline
Lead Collector
CITY OF HOPE MEDICAL FOUNDATION
06.2018 - Current
Medical Collector
CITY OF HOPE MEDICAL FOUNDATION
12.2005 - 06.2018
Self Pay Collector
SUPERCARE MEDICAL SUPPLY
11.2004 - 11.2005
High School Diploma -
Bassett High School
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