Jennifer Alvarez
BEDFORD
Summary
Bilingual professional with 5+ years of experience in retail, food service, sales, and customer service. Skilled in POS systems, inventory management, merchandising, and building strong customer relationships in fast paced environments. Dependable, adaptable, and committed to delivering excellent service while supporting team success.
Overview
2
2
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
Chef Case Partner
Central Market HEB
Southlake, TX
09.2025 - Current
- Assist customers with product selections, menu questions, special requests, and recommendations.
- Prepare, package, label, stock, and merchandise prepared foods while maintaining high standards for presentation and quality.
- Follow food safety, sanitation, temperature control, and department procedures to ensure a safe and clean work environment.
- Maintain organized displays and ensure products are properly stocked, rotated, and presented according to department standards.
- Collaborated with department partners and leadership to streamline daily operations and enhance customer experience.
- Operate POS and handle customer transactions accurately when assisting with purchases.
- Responded to customer concerns and resolved issues, fostering a welcoming atmosphere.
- Adapt to changing priorities and high customer volume while maintaining accuracy, efficiency, and attention to detail.
Sales Manager
Head Hunters Smoke Shop
Lubbock, TX
04.2022 - 08.2025
- Managed daily store operations, ensuring efficient opening and closing procedures, accurate cash handling, organized inventory, and store layout.
- Supervised, trained, and supported employees to enhance customer service and drive sales performance.
- Provide knowledgeable product recommendations and assist customers in finding products that meet their needs.
- Supported merchandising initiatives, developed promotional displays, and organized products to elevate customer shopping experience.
- Resolve customer concerns professionally while maintaining a welcoming and respectful environment.
- Monitor inventory levels and assist with receiving, stocking, and product organization.
- Maintain accuracy and accountability when handling cash and completing daily operational tasks.
Server
Bubba's 33
Lubbock, TX
2019 - 2021
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Welcomed and seated guests while managing waitlists and dining flow during high-volume periods.
- Provided attentive table service and responded to customer questions and requests with professionalism.
- Processed payments accurately and efficiently using POS systems.
- Assisted guests with menu selections and demonstrated knowledge of food safety and allergy-awareness procedures.
- Worked collaboratively with servers, kitchen staff, and management to provide an efficient guest experience.
Stock Room Associate
Food King Supermarkets
Lubbock, TX
2017 - 2018
- Processed customer purchases accurately and efficiently using POS systems.
- Assisted customers with questions, returns, and general store needs.
- Received and organized incoming stock to maintain efficient inventory flow
- Assisted in stocking shelves to ensure product availability for customers
- Conducted regular inventory counts to verify accuracy of stock levels
- Trained new staff on stockroom procedures and safety protocols
Education
High School Diploma -
Frenship High School
Wolfforth, TX2018
Skills
- Customer relations
- Sales & Upselling
- Team leadership
- Front of House Operations
- POS Systems & Cash Handling
- Inventory Management
- Merchandising & Product Displays
- Conflict resolution
- High-volume operations
- Food safety
- Guest Services
Certification
Texas Food Manager Certification
Issued March 2023 | Expires March 2028
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Chef Case Partner
Central Market HEB
09.2025 - Current
Sales Manager
Head Hunters Smoke Shop
04.2022 - 08.2025
Server
Bubba's 33
2019 - 2021
Stock Room Associate
Food King Supermarkets
2017 - 2018
High School Diploma -
Frenship High School