Jennifer A. Mazurkevich
Melbourne,USA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Office Manager
FreeMotion Physical Therapy of Brevard, PA
02.2015 - Current
- Responsible for all daily front desk duties, scheduling patients, medical collection, collecting co-pays and maintaining patient visits in a growing Out-Patient Physical Therapy Clinic. Other responsibilities include but not limited to obtaining authorizations, referrals, verifying patient benefits setting up new patient charts then reviewing benefits with patients. Maintaining current patient charts. Training new employees, as well as helping set up policies and procedures with the CEO. Trouble shooting, front desk or patient issues in the two therapy clinics. Chart audits and auditing WebPT (patient accounts) to ensure clean claims. Supply inventory then placing orders as needed. Re-validate Medicare certification, credential or re-credential insurances. Negotiate contracts with insurance companies or vendors. Conduct all first interviews for prospective employees. Responsible for handling any patient questions or issues.
Office Manager/Patient Liaison
Brunswick Hills OB/Gyn
04.2013 - 07.2014
- Maintained the fluidity of the front desk daily operations which included medical collection, writing daily deposit slips of copays collected by the front desk, writing letters of medical necessity for patients whose insurance required it. Being a patient liaison included addressing all patient complaints and resolves avoiding any repetition in the future. Stepped in to assist the front desk to ensuring the flow of patients moved efficiently. Rearranged the days schedule during inclement weather as well as sending a message to all patients making them aware of the changes to schedule. Created office policies and procedures. Conducted interviews for prospective employees. Created an audit system. Maintained and handled the monthly schedules for three (3) different departments that consist of thirteen (13) staff members to ensure there was always coverage.
- Helped cover in the scheduling department that answered the twenty four (24) lines coming into the office. Assist the front desk, to ensure the flow of patients moved efficiently. During inclement weather, rearranged the days schedule and sent message to all patients making them aware of the changes to the schedule. Conducted interviews for prospective employees. Created an audit system to conduct audits. Handle the monthly schedules, and time off requests of the three (3) different departments to ensure there was coverage.
Office Manager/Front Desk
Cornerstone Physical Therapy Health & Wellness Center, PC
10.2006 - 03.2013
- Responsible for all daily front desk duties, scheduling patients, collecting co-pays and maintaining patient visits in a growing Out-Patient Physical Therapy Clinic. Other responsibilities include but not limited to obtaining authorizations, referrals, verifying patient benefits setting up new patient charts then reviewing benefits with patients. Maintaining current patient charts. Training new employees, as well as helping set up policies and procedures with the CEO. Trouble shooting, front desk or patient issues in the three therapy clinics. Chart audits and auditing Medisoft (patient accounts) to ensure clean claims. Supply inventory then placing orders as needed. Weekly input data into “Management by Statistics” for the weekly stats for all three clinics and staff. Reach out to non-profit organizations to become vendors for specific events, then gathered staff and marketing materials and attended events. Conduct all first interviews for prospective employees. Responsible for handling any patient questions or issues.
Patient Rep/Director of Marketing/Event Coordinator
10.2006 - 03.2013
- Patient Representative Responsibilities were sending out quarterly newsletters to all existing and former patients, welcome letters, and surveys as well as handling any patient concerns. Director of Marketing responsible for maintaining new patients for the therapy clinic, trying to build new relationships while visiting referral coordinators to increase the patient visits. Reach out to non-profit organizations to become vendors for specific events, then gathered staff and marketing materials and attended events. Event Coordinator is responsible for event themes, fund raising, obtaining donations from organizations (professional/minor league sports teams, restaurants radio stations, newspapers to name a few). Settings schedules for the day, shopping for supplies for the event.
Care Management Coordinator Supervisor
HealthSouth Physical Therapy
10.2002 - 09.2006
- This program started off as an idea and now handles over 100 new patients a month for multiple states. Managed and set up all policies and procedures for this new program. Responsible for, marketing to both contracted and prospective new contracted insurance companies. Also marketed to large orthopedic referral coordinators. Set up CEU programs with contracted-insurances for their case managers. Coordinated, two large CEU events with over 100 attendees. Maintain all current relationships while building new ones. Handle initial patient demographics as well as insurance verifications and authorizations. Responsible for obtaining additional authorizations. Communicate with case managers, therapists intake coordinators with regards to patient care and scheduling. If any concerns were not handled in a timely manner, upper management was notified.
Hub Coordinator
06.1999 - 10.2002
- Manager of an off site patient account registration and daily charges for 52 physical therapy offices. Maintain daily reports for accuracy, insurance billing and completion. Resolve daily problems i.e., insurance questions, patient account information, patient account issues and identifying issues for the seven states that my office handled. Maintain accounts payable, pay-roll records, and employee files.
Data Coordinator
12.1998 - 06.1999
- Manager of a Data Entry Department for a Regional Business Office, for the East Coast Region. This department posted payments and adjustments. Ran End of Day reports to up-date all the facilities in seven states monies, contractual adjustments and patient account information. End of Day reports were kept to refer back to in case of facility errors. Presented daily reports for the Regional Business Office Manager as well as Corporate Headquarters. Ran End of Month reports which gathered total gross income and revenue for the month for each individual facility. Sent spreadsheets to Corporate Headquarters of all the facilities revenue and comparison of previous month’s entries. Fixed, minor terminal and printer problems.
Team Leader (Part of Management Team)
06.1997 - 12.1998
- Team Leader for the Correspondence Representatives and the Customer Service Department. This department handles any incoming mail. Explanation of Benefits, lawyer’s request, refunds as well as any incoming phone calls. I then became the Team Leader for the Patient Account Representatives. With this position it requires working side by side with the Coordinators of each department (6), having contacts in over 100 centers (facilities). Training of any new Patient Account Representatives, running reports, handling weekly reports (identifying issues) in seven states as well as auditing up to 50 Account Representatives work. Assigned and implemented special reports for the Regional Office Manager as well as the Patient Account Coordinator. Answering any questions to resolve any possible problems. Sent to Syracuse, New York for 6 weeks, to help train an entire office staff of a new HealthSouth Business Office.
Patient Account Representative
HealthSouth
11.1996 - 06.1997
- This position consists of handling patient accounts for a minimum of seven hundred accounts which consisted of first three in Massachusetts then five in New Jersey. This required contractual adjustments, calling insurance companies to check status of claims, resubmitting claims getting authorization, if necessary. Included contacting lawyers to check on the status of cases.
Office Manager
Dr. Peter L. Lope
01.1994 - 11.1996
- Started as a chiropractic assistant and promoted to Office Manager in 1994. Had control of all insurance billing, and accounts receivable. Went over financial policies with patients, send balance statements when necessary. Handled all insurance and lawyer correspondence as well as having extensive background in medical terms.
Chiropractic Assistant
Dr. Peter L. Lope
07.1991 - 11.1994
- Answered phones, set up appointments, made new patient charts, filing and typing. Helped the Doctor with adjustments and traction unit including developing x-rays.
Education
Therapeutic Massage Training Center
Westfield, NJ01.2005
undefined
Matawan Regional High School
Matawan, NJ01.1991
Skills
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Alpha and numeric data entry
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
Accomplishments
- Investigated, identified and reconciled account discrepancies totaling $6000 in company savings.
- Coordinated multiple special public and private events.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of productivity.
- Supervised team of up to 25 staff members.
Certification
- CPR Certified
- Reiki Master
Timeline
Office Manager
FreeMotion Physical Therapy of Brevard, PA
02.2015 - Current
Office Manager/Patient Liaison
Brunswick Hills OB/Gyn
04.2013 - 07.2014
Office Manager/Front Desk
Cornerstone Physical Therapy Health & Wellness Center, PC
10.2006 - 03.2013
Patient Rep/Director of Marketing/Event Coordinator
10.2006 - 03.2013
Care Management Coordinator Supervisor
HealthSouth Physical Therapy
10.2002 - 09.2006
Hub Coordinator
06.1999 - 10.2002
Data Coordinator
12.1998 - 06.1999
Team Leader (Part of Management Team)
06.1997 - 12.1998
Patient Account Representative
HealthSouth
11.1996 - 06.1997
Office Manager
Dr. Peter L. Lope
01.1994 - 11.1996
Chiropractic Assistant
Dr. Peter L. Lope
07.1991 - 11.1994
undefined
Matawan Regional High School
Therapeutic Massage Training Center
Similar Profiles
Stephanie BarrettStephanie Barrett
Rehabilitation Technician at Arrow Physical Therapy and Alliance Physical Therapy Partners LLCRehabilitation Technician at Arrow Physical Therapy and Alliance Physical Therapy Partners LLC
JOAN ROSADOJOAN ROSADO
Front Desk Receptionist at Physical Medicine and Rehab Of BrevardFront Desk Receptionist at Physical Medicine and Rehab Of Brevard
Roberto LopezRoberto Lopez
Office Manager at Bayonne Physical Therapy Dba Golden Gate PhysicalOffice Manager at Bayonne Physical Therapy Dba Golden Gate Physical
JoAnne DaSilvaJoAnne DaSilva
Project/Office Manager at Chief Harry B. Wallace Esq.Project/Office Manager at Chief Harry B. Wallace Esq.
Teresa "Jackie" GeldTeresa "Jackie" Geld
CT Technologist at Rockledge Regional Medical CenterCT Technologist at Rockledge Regional Medical Center