Jennifer Amoo
UNION CITY ,GA
Summary
To obtain a position that will enable growth within the company and apply organizational skills, educational background, and abilities I have acquired.
Overview
19
19
years of professional experience
Work History
AW-INFORM Dispatcher
Delta Air Lines, Inc.
01.2020 - Current
- Schedule the staffing complement for daily operation
- Responsible for coordinating early outs, late in, verifying task, acknowledgement of task, data entry of skillsets, answering emails.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Ticket/ Gate Agent
Delta Air Lines, Inc.
08.2014 - 01.2020
- Handle all work associated with making reservations, ticketing, boarding and deplaning passengers
- Ability to solve problems and possess the dedication to provide excellent customer service
- Work well with all levels within the organization and across multiple divisions.
- Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
- Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
- Streamlined gate operations for timely departures and minimized delays.
BW-Ramp Agent
Delta Air Lines, Inc.
01.2005 - 08.2014
- Baggage handling
- Balancing aircraft weight for takeoff
- Performing safety checks before departure.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Education
Master of Business Administration Finance -
COLUMBIA SOUTHERN UNIVERSITY
09.2018
Master of Science in organizational leadership -
COLUMBIA SOUTHERN UNIVERSITY
09.2018
Bachelor of Business Administration in Finance -
Georgia State University
11.2012
Bachelor of Business Administration in Computer information systems -
Georgia State University
11.2012
Skills
- Manage unexpected changes in a time-sensitive and stressful environment
- Proficient in Microsoft Programs
- Problem solving
- Hospitality Service Expertise
- Provide exceptional customer service
- Answer questions and assist customers when necessary, particularly those with unique needs and circumstances
- Work both independently and as part of a team to accomplish work tasks
- Customer Service
Leadership
Are you head of the condo board, or a team lead for your favorite charity? This is the perfect place to let everyone know
Reference
Jason Fraunberger
OSM-DELTA AIR LINES
2532090277
Timeline
AW-INFORM Dispatcher
Delta Air Lines, Inc.
01.2020 - Current
Ticket/ Gate Agent
Delta Air Lines, Inc.
08.2014 - 01.2020
BW-Ramp Agent
Delta Air Lines, Inc.
01.2005 - 08.2014
Master of Business Administration Finance -
COLUMBIA SOUTHERN UNIVERSITY
Master of Science in organizational leadership -
COLUMBIA SOUTHERN UNIVERSITY
Bachelor of Business Administration in Finance -
Georgia State University
Bachelor of Business Administration in Computer information systems -
Georgia State University