Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Anderson

Thornton,CO

Summary

Driven and highly motivated Human Resources professional with a passion to grow within Lumen by exemplifying the Lumen 8 behaviors. Focused on proactive approaches to problem solving, customer experience, and collaboration.

Overview

9
9
years of professional experience

Work History

HR Shared Services Coordinator II

Lumen
08.2022 - Current
  • Contractor via Comcentric 05/2022-08/2022.
  • Coordinate end-to-end onboarding activities to ensure accuracy and efficiency while upholding the highest standards for the candidate experience.
  • Generating offer letters with great attention to detail.
  • Initiating background checks and drug screens in accordance with HR Compliance guidelines.
  • Managing candidate dispositions.
  • Responding to and resolving candidate, manager, and collaborator inquiries and escalations in a timely and effective manner.
  • Facilitating equipment ordering.
  • Scheduling interviews ensuring scheduling efficiency and minimal conflicts.
  • Serve as a key point of contact for internal and external HR inquiries via the HR Service Center.
  • Provide timely and accurate responses regarding all aspects of onboarding.
  • Engage cross functional resources to resolve escalations and issues.
  • Contribute to the training and cross-training of HR Shared Services Coordinators across the employee lifecycle.
  • Maintain and update process documentation and review communications for clarity and accuracy.
  • Create shared service presentations, training materials, reports and metrics.


Assistant Operations Manager/HR Office Manager

Pacific Dental Services
01.2022 - 03.2022
  • Assisted with general Human Resource functions.
  • Train, develop and manage staff to meet performance standards.
  • Assist in employee performance evaluation, promotion, termination, and retention activities.
  • Enforce office policies and regulations.
  • Review and approve vacations, sick leave, and personal leave for dental staff.
  • Provide direction and guidance to staff as needed.
  • Respond efficiently to patient and doctor needs and inquiries.
  • Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Organize and present payment schedules with patients.
  • Oversee staff scheduling to ensure full coverage.
  • Run and analyze management reports.
  • Manage patients’ sensitive personal data according to regulations and company policies.
  • Ensure that records are stored securely and in compliance with privacy and security regulations.
  • Organize and oversee supply purchases, equipment upgrades and operation expenses.

Operations and Services Manager

Ulta Beauty
04.2017 - 12.2021
  • Performed general Human Resource functions including onboarding, payroll, recruiting, benefits, timecards, managing personnel files, etc.
  • Recruit, hire, and retain a diverse team of top talent.
  • Train and coach managers and associates.
  • Create employee personnel files using company programs, tools, and resources.
  • Responsible for the onboarding process including I9 verification, verifying documents, and assisting employees with benefit enrollment.
  • Process payroll utilizing Kronos Workforce and make any corrections to employee’s missed times or information.
  • Responsible for tracking talent management using iCIMS ATS including retention, turnover rate, employee career growth, and promotions.
  • Ensure compliance with company policies, procedures, and standards.
  • Manage all Omni-Channel initiatives.
  • Perform daily and weekly audits in Kronos to certify compliance with state and company payroll laws and standards.
  • Input or update employee’s information in ADP to ensure accuracy in employee’s paychecks and direct deposit.
  • Forecast and adjust payroll to maximize productivity, achieve sales and payroll goals, and complete workload.
  • Constructing effective schedules using Kronos Workforce.

General Manager and District Trainer

Windsor Fashions
02.2016 - 04.2017
  • Performed general Human Resource functions including onboarding, payroll, recruiting, benefits, timecards, managing personnel files, leave and PTO tracking, etc.
  • Responsible for the onboarding process including I9 verification, verifying documents and assisting employees with benefits.
  • Responsible for tracking talent management including retention, turnover rate, employee career growth, and promotions.
  • Input or update employee information in ADP to ensure payroll accuracy.
  • Trained all new managers on store procedures and policies.
  • Completed weekly schedules according to payroll policies.
  • Determined staff promotions and demotions and terminated employees when necessary.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Address customer inquiries and resolve complaints.
  • Review and interpret financial and operational reporting regularly, including store visit and audit results.
  • Identify underperforming metrics and inefficient processes, and develop strategies that leverage company programs, tools, and resources to improve and grow the business.

Education

Bachelor of Science - Business Management

Plymouth State University
Plymouth, NH

Skills

  • Excellent communication
  • Task prioritization
  • Problem-solving
  • Attention to detail
  • Cross Training
  • Conflict resolution
  • Adaptability
  • Time management abilities
  • Teamwork and collaboration

Timeline

HR Shared Services Coordinator II

Lumen
08.2022 - Current

Assistant Operations Manager/HR Office Manager

Pacific Dental Services
01.2022 - 03.2022

Operations and Services Manager

Ulta Beauty
04.2017 - 12.2021

General Manager and District Trainer

Windsor Fashions
02.2016 - 04.2017

Bachelor of Science - Business Management

Plymouth State University

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