Hi, I’m
Jennifer Andrews
Cumming,GA
Summary
Accomplished client specialist with a focus on enhancing resource use and driving company growth. Skilled in negotiation and relationship building with a strong track record of maintaining high customer satisfaction. Proven ability to improve profitability and resolve customer inquiries efficiently.
Overview
19
years of professional experience
Work History
Professional Sales Group
Lead Client Solutions Specialist
05.2017 - 07.2023
Job overview
- Expertly negotiated rates and covered loads based on customers' needs and carrier capacity
- Built daily carrier preferred lanes and maintained updated carrier portfolios, including Certificates of Insurance, Authority, W9, and Broker Agreements
- Sent rate confirmations to assigned carriers and retrieved driver information such as name, number, truck, trailer, and macro point tracking
- Provided hourly customer updates and tracking
- Assisted carriers with escalations, including TONU (Truck Order Not Used) and detention issues
Focus Services
Customer Sales Representative
07.2011 - 07.2013
Job overview
- Conducted daily outbound and inbound sales calls to offer internet and cable services to customers
- Provided comprehensive product knowledge and information on current sales promotions to assist customers effectively
- Assisted customers with billing inquiries, service upgrades, and cancellations
Michaels Arts & Crafts
Assistant Manager
09.2008 - 01.2013
Job overview
- Efficiently processed inventory, achieved upselling targets, and assisted customers in making informed merchandise selections
- Provided exceptional customer service by greeting customers in person and over the phone, addressing any questions or concerns
- Assisted with the import and export of merchandise from the warehouse and effectively scheduled store deliveries
Power Media
Public Relations Specialist Internship
05.2004 - 05.2005
Job overview
- Expertly planned and coordinated events to ensure smooth and successful execution
- Produced engaging on-air cable programs, contributing to high-quality broadcast content
Education
Weber State UniversityOgden, UT
Bachelor's degree from Communications/Emphasis in Public Relations
01.2005
Skills
- Microsoft Office Suite
- Marco Point
- Descartes
- Effective Communication
- Customer service
- Carrier Sales
- Multitasking capacity
- Customer engagement
- Typing at 70 WPM
- DAT POWER
- Quoting FTL
- Quoting LTL
- Relationship building
- Negotiation tactics
Timeline
Lead Client Solutions Specialist
Professional Sales Group
05.2017 - 07.2023
Customer Sales Representative
Focus Services
07.2011 - 07.2013
Assistant Manager
Michaels Arts & Crafts
09.2008 - 01.2013
Public Relations Specialist Internship
Power Media
05.2004 - 05.2005
Weber State University
Bachelor's degree from Communications/Emphasis in Public Relations
References
Available Upon Request
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