Summary
Overview
Work History
Education
Skills
Timeline
Jennifer Andrews

Jennifer Andrews

Cumming,GA

Summary

A professional specializing in client relations, logistics management, and rate negotiation. Proven success in creating engaging content and establishing effective communication to foster strong connections. Exceptional active listening skills contribute to enhanced collaboration and efficient problem-solving.

Overview

21
21
years of professional experience

Work History

Volunteer Content Creator and Advisor

Self-employed
Cumming, GA
11.2023 - Current
  • Developed themes and content to enhance overall project quality.
  • Established strong relationships through effective communication and active listening.
  • Exhibited empathy and patience to strengthen interpersonal connections.

Lead Client Specialist

Professional Sales Group
Alpharetta, GA
05.2017 - 07.2023
  • Negotiated competitive rates, and managed load coverage based on client needs and carrier availability.
  • Provided timely customer updates and resolved tracking issues proactively.
  • Sent rate confirmations to assigned carriers, and retrieved driver information such as name, number, truck, trailer, and macro point tracking.
  • Assisted carriers with escalations, including TONU (Truck Order Not Used), and detention issues.

Customer Sales Representative

Focus Services
Roy, UT
07.2011 - 12.2016
  • Assisted customers with order placement, tracking shipments, processing returns, and handling billing inquiries, with a focus on efficiency and accuracy.

Assistant Manager

Michaels Arts & Crafts
, GA/OR/UT
09.2008 - 01.2013
  • Facilitated daily operations management to ensure smooth and efficient workflows.

Public Relations Specialist Internship

Power Media
Ogden, UT
01.2004 - 06.2005

Education

Bachelor's Degree - Communications/Emphasis in Public Relations

Weber State University, Ogden, UT
01.2005

Skills

  • Microsoft Office Suite
  • Communication skills
  • Customer service and support
  • Multitasking abilities
  • Logistics management
  • Client relations and engagement
  • Rate negotiation strategies
  • Research and preparation techniques
  • Networking proficiency
  • Content creation expertise
  • Active listening skills

Timeline

Volunteer Content Creator and Advisor - Self-employed
11.2023 - Current
Lead Client Specialist - Professional Sales Group
05.2017 - 07.2023
Customer Sales Representative - Focus Services
07.2011 - 12.2016
Assistant Manager - Michaels Arts & Crafts
09.2008 - 01.2013
Public Relations Specialist Internship - Power Media
01.2004 - 06.2005
Weber State University - Bachelor's Degree, Communications/Emphasis in Public Relations

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