Jennifer Anzek
Princeton Junction,NJ
Summary
Results driven professional with extensive experience in customer service and project management. Adept at building partnerships with internal and external customers to achieve corporate objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Villeroy & Boch
10.2016 - Current
- Performed as interim Customer Service Manager for bath division from November 2021 - October 2022.
- Salesforce super user responsible for supporting staff in training and resolving user issues.
- Provide B2C and B2B customer service for luxury tableware and bath divisions. Achieve high customer satisfaction rating through proactive one call resolution of issues.
- Manage customer experience from order entry through invoicing including inventory status, pricing, warehouse coordination, shipping, returns, credits, and warranty.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Senior Director Product Development
Coach And Reed Krakoff
05.2001 - 07.2014
- Held positions of increasing responsibility during tenure. Selected to lead accessory development for start-up brand Reed Krakoff.
- Developed and managed multiple accessory product lines including launch of Reed Krakoff that generated up to 60% of gross revenue for start-up.
- Selected to lead development of accelerated product launches for high profile store openings and designer collaborations.
- Advised and strategized with executive team on product development status.
- Collaborated with internal design, materials, merchandising, and production teams as well as global vendors to exceed corporate goals for quality, delivery, and margin.
- Continuously implemented new systems and organizational structure to meet demands of explosive business growth.
- Created and maintained development calendar.
- Supervised and developed team of up to 7 reports to accurately document all product development data.
Education
Bachelor of Science - Textile Design
University of Wisconsin - Madison
Madison, WISkills
- Project Management
- Calendar Management
- Customer Service
- Process Optimization
- Communication Skills
- Microsoft Office
- Excel
- Salesforce
- SAP
Certification
Johns Hopkins University Contact Tracing
Timeline
Customer Service Specialist
Villeroy & Boch
10.2016 - Current
Senior Director Product Development
Coach And Reed Krakoff
05.2001 - 07.2014
Bachelor of Science - Textile Design
University of Wisconsin - Madison
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