Jennifer Aranda
Jacksonville,FL
Summary
I am a highly-motivated and hardworking employee with 8 years of customer service experience, with the desire to take on new challenges. Strong work ethic, and exceptional interpersonal skills. Adept at working effectively unsupervised or as part of a team and quickly mastering new skills. Great multitasking and time management abilities. Responsible and reliable employee, devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Casa Maria Mexican Restaurant
Jacksonville, FL
10.2015 - 06.2023
- Provided excellent customer service to ensure satisfaction by taking accurate orders, ensuring timely food and beverage delivery, and addressing customer needs promptly.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guests and management.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Warmly greeted new and returning customers and developed professional relationships, resulting in customer loyalty.
- Answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct any problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers to ensure order accuracy and resolve any issues, maintaining a seamless flow of service.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Associate of Arts - Medical Assisting
Florida Career College
Jacksonville, Fl04.2021
Skills
- Bilingual; English & Spanish
- Customer Service
- Hand-Eye Coordination
- Mixologist
- Customer Relations Management
- Shift Leader
- Positive and Professional
- Price Memorization
- Check Payment Processing
- Food Running
- Food Inspection
- Table Bussing
Certification
- CPR Certified By The American Red Cross
- Certified Medical Assistant
- Self Makeup Application Certification
- National Registry Of Food Safety Professionals Certification
Affiliations
- Create custom items such as tumblers, bottles and shirts.
- Read
Languages
English
Professional
Spanish
Professional
More About Me
- I absolutely love to craft and create fun things on my free time. I make custom cups and fully bling them out, I also make custom bottles and decorate them according to customers request!
References
References available upon request.
Timeline
Server
Casa Maria Mexican Restaurant
10.2015 - 06.2023
Associate of Arts - Medical Assisting
Florida Career College
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