Jennifer Ardoin
Rayne,LA
Summary
Dynamic leader with expertise in staff training and development and customer relationship management at Half Shell Oyster House. Proven ability to enhance team performance and customer loyalty through innovative strategies. Demonstrated skills in budget control and decision-making, ensuring operational excellence and quality service delivery. Career aspirations include driving organizational growth through effective leadership and strategic initiatives.
Overview
12
12
years of professional experience
Work History
Manager/ Head Bartender
Half Shell Oyster House
Lafayette, LA
10.2016 - Current
- Provided coaching to enhance team members' job performance.
- Handled escalated customer complaints to ensure satisfaction.
- Developed optimized methods to maintain uninterrupted workflow within the organization.
- Allocated assignments according to associates' capabilities, enhancing overall performance.
- Verified completed tasks to ensure quality standards were met.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Oversaw daily operations, maintaining efficiency and quality standards.
Server/Bartender
Chuy's Tex-Mex Restaurant
Lafayette, LA
10.2016 - 12.2016
- Handled money transactions accurately while following company procedures for handling cash payments.
- Led instructional programs for employee orientation.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prepared drinks according to standard recipes.
- Utilized POS devices to input orders, partition bills, and determine totals.
- Evaluated customer satisfaction with meals, promptly resolving any problems.
Sever/ Bartender
Coyote Blues
Lafayette, LA
08.2012 - 05.2016
- Built strong working relationships with colleagues and customers through effective communication.
- Crafted a variety of drinks following established recipes.
- Prepared a range of cocktails and other beverages in compliance with set guidelines.
- Educated incoming bartenders in beverage preparation and sales enhancement tactics.
Education
Associates of Applied Business - Business
South Louisiana Community College
Lafayette, LA12-2023
Bachelor of Science - Marketing
University of Louisiana At Lafayette
Lafayette, LASkills
- Marketing
- Staff training and development
- Customer relationship management
- Time management
- Cross-functional teamwork
- Performance evaluations
- Verbal and written communication
- Expense tracking
- Schedule preparation
- Task delegation
- Relationship building
- Budget control
- Decision-making
- Staff development
- Staff management
Accomplishments
Nation Honor Society of Leadership
Timeline
Manager/ Head Bartender
Half Shell Oyster House
10.2016 - Current
Server/Bartender
Chuy's Tex-Mex Restaurant
10.2016 - 12.2016
Sever/ Bartender
Coyote Blues
08.2012 - 05.2016
Associates of Applied Business - Business
South Louisiana Community College
Bachelor of Science - Marketing
University of Louisiana At Lafayette
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