Jennifer Armstrong
Redding,CA
Summary
Results-driven employee with a strong background in technology, system administration, and technical support. Skilled in project management and team collaboration, with a focus on optimizing performance and problem-solving. Dedicated to staying current with industry trends and contributing to organizational success through continuous learning. Known for delivering positive customer experiences and effective multitasking.
Overview
17
17
years of professional experience
Work History
Eligibility Worker III
Shasta County Health and Human Services
Redding, CA
10.2018 - 03.2023
- Evaluated client eligibility for health and human services programs.
- Assisted clients in comprehending program requirements and benefits.
- Coordinated with community resources to meet client needs.
- Monitored case files for compliance with regulations and policies.
- Liaised between clients, service providers, and relevant parties in application processes.
- Provided training to new staff on eligibility determination procedures.
- Facilitated interdepartmental collaboration to ensure efficient paperwork processing.
- Maintained confidential patient documentation to comply with HIPAA regulations.
- Enabled the seamless adoption of new software by training and supporting county staff.
Store Manager
Goodwill Industries
Redding, CA
08.2010 - 06.2017
- Trained and supervised staff on sales techniques and customer service.
- Oversaw inventory management to maintain optimal stock levels.
- Implemented loss prevention measures to protect store assets.
- Conducted performance evaluations and delivered constructive feedback to team members.
- Led staff meetings to communicate operational goals and updates.
- Recruited, trained, and supervised new employees to enhance team capabilities.
- Resolved customer complaints promptly to ensure satisfaction.
- Prepared monthly reports detailing sales figures, expenses, and profits.
Manager
Hollywood Video
Elk Grove, CA
01.2006 - 03.2010
- Oversaw daily store operations to maintain exceptional customer service standards.
- Implemented promotional strategies that increased customer engagement and boosted sales.
- Developed operational procedures that streamlined workflows and enhanced efficiency.
- Resolved customer inquiries and complaints promptly to ensure high satisfaction levels.
- Monitored financial transactions, ensuring accurate cash handling practices.
- Coached, mentored, and trained team members to improve job performance.
- Managed inventory levels to meet demand while minimizing waste through effective stocking.
- Assessed team members' skillsets and delegated tasks to optimize productivity.
Education
Associate of Science - Accounting
Shasta College
Redding, CA06.2023
High School Graduate -
Laguna Creek High School
Elk Grove, CA01-2004
Skills
- Statistical analysis
- Multitasking and prioritization
- Case management
- Team collaboration
- Reliability
- Financial assessments
- Effective communication
- Documentation management
- Adaptability and flexibility
- Critical thinking
- Interpersonal skills
- Problem-solving aptitude
- Record keeping and organization
- Budgeting and forecasting
- Auditing processes
- Strategic planning
- Leadership and management
- Analytical skills
- Administrative support
- Staff development and training
- Payroll processing
- Warehouse operations
- Asset protection strategies
- Sales and merchandising
- Production oversight
- Confidential documentation handling
- Customer relationship management (CRM)
- Public speaking expertise
- Financial analysis
- Fraud investigation
- Policy interpretation
- Telephone etiquette
Qualifications Summary
- Microsoft office
- Manage multi-program caseload independently
- Provide lead direction and perform specialized technical assignments
- Managed escalated customer complaints and issues.
- Interview applicants to obtain/verify information to determine initial and ongoing eligibility for public assistance
- Practice and follow state and federal regulations for eligibility to CAlFRESH, CalWORKS, General Assistance and Medical.
- Able to create statistical tables, charts and graphs
- Prepared and facilitate unit meetings
- Provided training and continuous training to new staff
- Efficient and accurate record keeping, budgeting, auditing and planning
- Management, Leadership, Administrative
- Ability to hire, train and manage a staff of 75 employees
- Able to develop staff into leadership/management position
- Processing of ADP/payroll, interviewing of potential employees and administer evaluations
- Able to establish strategic plans for sales, merchandising and production
- Prepare invoices, forms and correspondence
- Excellent customer skills
Affiliations
Treasurer (Volunteer)- Shasta High Football Program "Love the Pack"
Timeline
Eligibility Worker III
Shasta County Health and Human Services
10.2018 - 03.2023
Store Manager
Goodwill Industries
08.2010 - 06.2017
Manager
Hollywood Video
01.2006 - 03.2010
Associate of Science - Accounting
Shasta College
High School Graduate -
Laguna Creek High School