Jennifer Arnett
Enliven LLC
Atlanta,GA
11
years of professional experience
Results-driven Account Manager with over 7 years in the trash and recycling industry and 3 years in airport concessions. Specializes in developing and managing key accounts while leveraging negotiation and conflict resolution skills to secure and renew client contracts. Committed to aligning client objectives with business goals and adapting to evolving business needs.
Work History
Account Manager - Airports
3 Years 2 Months- Managed the beverage contract on behalf of the airports.
- Sent monthly data reports that included their volume, revenue, & passenger data
- Ensured the beverage companies were operating within the contract
- Met with Pepsi & Coca-Cola reps weekly to discuss the contract and ongoing client needs.
- Managed all marketing & sustainability funds.
- Validated monthly & quarterly payments
- Developed and maintained strong client relationships, ensuring satisfaction and retention.
- Led cross-functional teams to implement strategic account plans that drive revenue growth.
- Analyzed market trends and customer feedback to refine service offerings and enhance competitive positioning.
- Implemented process improvements that streamlined operations, reducing response times for client inquiries.
- Collaborated with marketing teams to develop targeted campaigns aimed at expanding client base and engagement.
- Analyzed market trends and client feedback to propose service improvements and product enhancements.
- Coordinated, scheduled, and distributed meeting agendas followed by an emailed recap
- Traveled to each account once a quarter for events, compliance walkthroughs, & presentations
Project Sourcing Specialist
1 Year 9 Months- Sourced and scheduled deliveries for new stores and seasonal projects to align with opening timelines
- Sourced and scheduled deliveries for new stores and seasonal projects
- Collaborated with vendors and customer care team to ensure timely project completion
- Monitored & maintained new store schedule to ensure all stores had the equipment needed before store opening
- Produced weekly project reports detailing pricing, vendors, and completion dates for customer transparency
Account Manager
3 Years 7 Months- Oversaw key accounts, aligning services with individual client needs to enhance satisfaction.
- Managed projects and new store openings, ensuring timely execution and seamless integration into operations.
- Manage my team of customer service associates and guide them through escalations and customer issues.
- Presented QBRs and other presentations to clients regarding their current business and other opportunities.
- Cultivated client loyalty by delivering consistent quality and proactive service management.
- Produced and submitted weekly reports outlining progress against KPI objectives.
Account Lead
1 Year 7 Months- Provided customer service and completed any day-to-day requests that come in.
- Managed specific accounts and provided weekly cadences with the customers.
- Provided support to CRM operations to ensure efficiency.
- Resolved issues with accounting, billing, and service delivery to enhance client satisfaction.
- Assisted the CRM with various tasks to ensure smooth operations.
Education
Bachelor's Degree - Communications
Skills
Account Management
Strong presentation skills
Revenue growth
Organizational skills
Vendor Management
Strategic planning
Contract management
Attention to detail
Organizational skills
Detail-oriented
Relationship building
Team collaboration
Timeline
Account Manager - Airports
Enliven LLC
06.2023 - 08.2026Read More
Project Sourcing Specialist
Rubicon
04.2021 - 01.2023Read More
Account Manager
Rubicon
09.2017 - 04.2021Read More
Account Lead
Rubicon
02.2016 - 09.2017Read More
Kennesaw State University
Bachelor's Degree from Communications
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