Jennifer Ashley

Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Received and processed cash and credit payments for in-store purchases.

Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Resolved guest complaints promptly and professionally.Mastered Point of Sale (POS) computer system for automated order taking.Took initiative to find extra tasks when scheduled duties were completed.

Opened and Closed Bar and Restaurant. Managed the Restaurant.Tended the Bar and made drink orders for servers. Followed all established restaurant practices and procedures.Carefully maintained sanitation, health and safety standards in all work areas.Took initiative to find extra tasks when scheduled duties were completed.Worked well with teammates and openly invited coaching from the management team.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, faxed reports and scanned documents.Managed daily office operations and maintenance of equipment.

Strictly followed all federal and state guidelines for release of information.

Greeted and registered guests and issued room keys.Processed guest payments for room charges, food and beverage charges and phone charges.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.Answered department telephone calls within two rings, using correct salutations and telephone etiquette. Monitored room availability. Greeted all guests in a courteous and professional manner.Delivered requested items to guests’ rooms.Referred guests to local restaurants and recommended attractions in the area.Processed credit card transactions during the checkout process.Monitored the appearance and performance of the front desk staff. Fostered strong working relationships with all hotel departments.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Made copies, sent faxes and handled all incoming and outgoing correspondence.Performed daily maintenance of the loan applicant database.Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.Researched insurance information and flood certificates.