Jennifer Axtell
Butte,MT
Summary
Dynamic Casino Manager with a proven track record at Happy Endings Casino, excelling in financial management and customer retention. Enhanced guest satisfaction through exceptional service and conflict resolution, while optimizing operations to boost revenue. Skilled in fostering teamwork and maintaining professionalism, ensuring a safe and enjoyable environment for all patrons.
Overview
16
16
years of professional experience
Work History
Casino Manager/attendant
Happy Endings Casino
Butte, MT
10.2007 - 02.2024
- Oversaw daily casino operations, ensuring smooth guest experiences and compliance with regulations.
- Managed budgeting processes, optimizing resource allocation to maximize profitability.
- Increased customer satisfaction through attentive service and quick resolution of concerns.
- Maintained strong relationships with vendors, resulting in favorable pricing agreements and reliable product delivery schedules.
- Launched successful promotional events that increased foot traffic at the casino during off-peak hours.
- Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behavior and performance.
- Incorporated feedback from guests into improvements for both gaming offerings and overall guest experience at the establishment.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interviewed, hired and trained new gambling floor workers.
- Provided exceptional customer service to enhance guest experience.
- Maintained cleanliness and organization throughout gaming areas and facilities.
- Engaged in conflict resolution, addressing patron complaints effectively.
- Collaborated with team members to optimize operational efficiency and workflow.
- Trained new staff on operational procedures and customer service standards.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Managed staff schedules to optimize workforce efficiency and customer service quality.
Education
Montana Tech
Butte, MTSkills
- Employee relations
- Teamwork
- Teamwork and collaboration
- Customer service
- Financial management
- Rule enforcement
- Professional demeanor
- Customer retention
- Professionalism
- Conflict resolution
- Task prioritization
- Cash handling
- Active listening
- Reliability
Timeline
Casino Manager/attendant
Happy Endings Casino
10.2007 - 02.2024
Montana Tech