Jennifer Baggatta
Dickinson,ND
Summary
Experienced Senior Public Safety Communications Specialist with a passion for Dispatch. Currently certified trainer to help mentor new Dispatchers. Demonstrate ability to organize and prioritize multiple projects simultaneously. Dedicated communications specialist with over 13 years of experience covering external and internal communications. Known for exceptional organization and prioritization skills to manage multiple, concurrent projects.
Overview
21
21
years of professional experience
Work History
Senior Public Safety Communications Specialist
City Of Dickinson
Dickinson, ND
06.2012 - Current
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Coordinated multiple communication channels during emergency situations for effective response. channels simultaneously, including non-emergency phone calls, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Enhanced teamwork among dispatch staff through active collaboration and communication, contributing to shared administrative goals.
- Identified and proposed improvements to departmental procedures with supervisors, leading to enhanced operational efficiency.
- Supported implementation of new technologies and software upgrades by providing actionable feedback to IT specialists based on hands-on experience.
- Mentored newly hired dispatchers, providing guidance and support throughout training to ensure seamless integration into the team.
- Maintained professionality and efficiency while working closely with leadership.
Team Leader
Internet Global Services
Fargo, ND
08.2005 - 02.2012
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Managed escalated customer complaints, ensuring timely resolution and reducing potential dissatisfaction.
- Resolved customer issues promptly, enhancing overall satisfaction levels.
- Fostered teamwork and collaboration within department, improving employee morale.
- Reduced staff turnover by implementing targeted training programs and fostering a positive work environment.
- Created efficient schedules to optimize team resources for fluctuating demand.
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
- Collaborated with management to develop strategies aimed at improving overall team performance.
Education
High School Diploma -
Dickinson High School
Dickinson, ND05-1999
Skills
- Emergency response protocols
- Crisis Management
- Quality Assurance
- Effective Communication
- Active Listening
- Decision-Making
- Critical Thinking
- Time Management
- Multitasking Abilities
- Teamwork and Collaboration
- Dependable and Responsible
Timeline
Senior Public Safety Communications Specialist
City Of Dickinson
06.2012 - Current
Team Leader
Internet Global Services
08.2005 - 02.2012
High School Diploma -
Dickinson High School