Open To Work
Jennifer Baker
Heartland Pet Hospital
OMAHA,NE
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
Practice ManagerVeterinary Hospital Manager Veterinary Hospital Manager/Pet Crematorium OperatorVeterinary AssistantVeterinary Technician Supervisor
Work Type
Full Time
Location Preference
RemoteOn-Site
Location:
OMAHA, NE
Open to relocation:
No
24
years of professional experience
Results-driven Practice Manager with a strong focus on schedule management, staff development, and workflow optimization. Enhanced patient care delivery through effective team coordination and policy implementation.
Work History
Practice Manager
3 Years 11 Months- Oversaw daily operations to ensure efficient patient flow and staff coordination.
- Collaborated with veterinarians on treatment plans, enhancing patient care delivery.
- Developed and implemented training programs to enhance team performance and service quality.
- Managed inventory systems to optimize supply levels and reduce costs effectively.
- Streamlined appointment scheduling processes, improving client satisfaction rates.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to a team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Established client communication strategies, enhancing client satisfaction and retention rates.
Veterinary Hospital Manager
6 Months- Oversaw daily operations to ensure efficient patient care and service delivery.
- Managed scheduling for veterinary staff, optimizing workflow and resource allocation.
- Implemented process improvements that increased clinic efficiency and reduced wait times.
- Developed training programs for new employees, enhancing team competency and performance.
- Fostered a collaborative work environment, mentoring staff to enhance professional development and teamwork skills.
- Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and regularly updating essential equipment.
Veterinary Hospital Manager/Pet Crematorium Operator
4 Years 6 Months- Oversaw daily operations, ensuring seamless workflow and high-quality patient care.
- Coordinated financial planning and budgeting, maximizing hospital profitability.
- Developed training programs to enhance staff performance and operational efficiency.
- Implemented inventory management systems to optimize supply chain processes.
- Led team meetings focused on improving service delivery and client satisfaction.
- Fostered a collaborative work environment, mentoring staff in best practices.
- Increased client satisfaction with compassionate care, timely follow-ups, and thorough explanations of treatment plans.
- Provided consistent leadership and direction; fostering an environment of teamwork, collaboration, and open communication among staff members.
- Contributed to employee retention through effective hiring practices, ongoing training programs, and fostering a positive workplace culture.
- Resolved customer complaints professionally and efficiently while promoting a satisfactory outcome for both parties involved.
- Optimized workflow efficiency with strategic delegation of tasks based on individual skillsets and strengths within the team.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Operated cremation equipment to ensure timely and respectful service for pet families.
- Maintained safety protocols and compliance with environmental regulations during cremation processes.
- Trained new staff on operational procedures and best practices in pet cremation services.
Veterinary Assistant
3 Years 7 Months- Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Administered medications and vaccinations as directed by veterinary staff, monitoring patient responses.
- Administered medications and vaccinations according to veterinary staff instructions, monitoring patient responses.
- Maintained cleanliness and organization of treatment areas, adhering to health protocols.
- Mentored junior staff on proper handling techniques and best practices in animal care.
- Positioned animals for diagnostic imaging such as x-rays and scans.
Veterinary Technician Supervisor
2 Years- Supervised daily operations of veterinary technicians, ensuring high-quality patient care and compliance with protocols.
- Developed training programs for staff, enhancing skills in animal handling and medical procedures.
- Implemented workflow improvements, increasing efficiency in patient processing and treatment timelines.
- Monitored inventory levels, facilitating timely restocking of medical supplies and equipment.
- Evaluated technician performance through regular assessments, providing constructive feedback for professional development.
- Managed scheduling of team shifts, ensuring adequate coverage during peak hours while maintaining employee morale.
- Collaborated with veterinarians to develop treatment plans for critical cases, resulting in improved patient outcomes.
Veterinary Assistant
4 Years 5 Months- Implemented training programs for new hires, fostering a knowledgeable and skilled team environment.
- Administered medications, vaccinations, and treatments prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Veterinary Assistant
2 Years 11 Months- Administered medications to animals in treatment and documented changes in condition.
- Developed inventory management strategies, reducing waste and ensuring availability of essential supplies.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Coordinated scheduling for appointments and surgeries, optimizing workflow efficiency within the facility.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
Education
Bachelor of Arts - Business
Associate of Arts - Human Services
Skills
Time management
Staff management
Veterinary management
Financial oversight
Schedule management
Policy execution
Staff performance
Timeline
Practice Manager
Heartland Pet Hospital
09.2022 - CurrentRead More
Veterinary Hospital Manager
Carevet, Animal Center West Omaha
03.2022 - 09.2022Read More
Veterinary Hospital Manager/Pet Crematorium Operator
VCA Hospitals
06.2017 - 12.2021Read More
Veterinary Assistant
Veterinary Treatment Facility
09.2013 - 04.2017Read More
Veterinary Technician Supervisor
VCA 29 Palms Animal Hospital
03.2011 - 03.2013Read More
Veterinary Assistant
The Pet Hospital of New Bern
04.2006 - 09.2010Read More
Veterinary Assistant
Churchville Veterinary Clinic
10.2002 - 09.2005Read More
American Military University
Bachelor of Arts from Business
Read More
Coastline Community College
Associate of Arts from Human Services
Read More