Alexis Wade, RVT
Mint Hill,NC
Summary
After over 15 years as a dedicated and compassionate veterinary professional, I am looking to challenge my knowledge, experience, and skillset in another area of the veterinary field outside of Practice Management. I am eager to collaborate with a dynamic team of professionals to provide comprehensive veterinary-related services and build lasting relationships with clinics, clients and their beloved pets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Practice Manager
Skyline Veterinary Specialists and Emergency
11.2022 - Current
- Established protocols for recruitment, onboarding, and orientation for leadership, DVMs, technical and client service staff
- Managed annual performance reviews and promotions
- Mentored and led a team of 45+ hourly and professional team members
- Developed and updated policies and procedures
- Managed overall P&L for the hospital
- Prepared and facilitated all staff and hospital meetings, presentations and CEs.
- Prioritizing associate engagement with transparency and value
- Negotiated and bid contracts with vendors
- Analyzed and solved problems expeditiously
- Implemented equitable pay scale for the hospital
- Conducted routine facility inspections ensuring safety
- Built and maintained relationships with surrounding clinics and the community
- Implemented technological introductions and upgrades
- Guided associates with day-to-day work and problems
- Monitored overall hospital budgets and cash flow.
Practice Manager
Banfield Pet Hospital
09.2019 - 11.2022
- Cultivated a learning environment for all associates
- Coordinated with hospital leaders to minimize hospital closures
- Promoted from a two DVM hospital to a five DVM hospital
- Increased para staffing and onboarding
- Worked on cross-functional teamwork
- Increased CVT Conversion Rate
- Created an efficient and effective strategy for day-to-day responsibilities
- Made timely and qualitative contributions to the market
- Responsible for regular presentations on financials and market data.
- Oversaw multiple hospitals ensuring profitability and growth.
Hospital Lead
Thrive Affordable Vet Care
08.2018 - 09.2019
- Assisted in opening the first NC hospital
- Organized hospital operations and flow, TA and training for all surrounding locations to ensure efficiency and consistency.
- Established and developed community relationships driving business
- Managing the P&L, Inventory and charge capture ensuring profitability.
- Schedule Management for efficiency and flow increasing business and profit.
- Assisted with formulary and software development.
Lead Emergency and Advanced Care Technician
Animal Medical Hospital
10.2016 - 08.2018
- Provided high-quality veterinary care
- Critical thinking on a daily basis
- Excelled in a fast-paced work environment
- Performed a wide range of veterinary technician duties.
Practice Manager
Banfield Pet Hospital
07.2011 - 09.2016
- Responsible for growth in hospital revenue and low turnover rate
- Partnered with veterinarians and other practice managers
- Met/exceeded quarterly and yearly KPIs
- Developed an environment representative of the company's culture
- Coordinated performance reviews and continuing education
- Developed hospital-specific policies
- Spearheaded meetings gaining direct report buy-in
- Oversaw multiple locations to ensure profitability and growth.
Education
BS in Business Administration -
The College of Saint Rose
AS in Criminal Justice -
Huston Valley Community College
AS in Veterinary Technology -
Pennfoster College
Skills
- Resource Utilization
- Adaptability
- Policy and Procedure Development
- Inventory Management
- Self-Starter
- Data Analysis
- Project Management
- Organized
- Multi-Unit Operations Management
- Team Building/Leadership
- Market Research, Forecasting, and Analysis
- Business and Operations Management
- Task Prioritization
- Critical Thinking
- Contract Negotiation
- Time Management
- Employee Motivation
- Situational Awareness
- Workforce Management
- Goal Setting
- Risk Management
- Cross-Functional Communication
- Systems Implementation
- Building and Facility Management
- Motivational Leadership
- Practice Management
- Regulatory Compliance
- Flexibility
- Budget Oversight
- Strategic Business Planning
- Change Management
- Policy Implementation
- Performance Metrics
- Policy Development
- Organizational Management
- P&L Management
- Decisiveness
- Workflow Optimization
- Focused
Certification
- Registered Veterinary Technician
- Rabies Vaccinated
- Fear Free Certified
- ALS/BLS RECOVER Certification
Timeline
Practice Manager
Skyline Veterinary Specialists and Emergency
11.2022 - Current
Practice Manager
Banfield Pet Hospital
09.2019 - 11.2022
Hospital Lead
Thrive Affordable Vet Care
08.2018 - 09.2019
Lead Emergency and Advanced Care Technician
Animal Medical Hospital
10.2016 - 08.2018
Practice Manager
Banfield Pet Hospital
07.2011 - 09.2016
BS in Business Administration -
The College of Saint Rose
AS in Criminal Justice -
Huston Valley Community College
AS in Veterinary Technology -
Pennfoster College