Jennifer Ballos
Acworth,GA
Summary
Seasoned Vice President of Operations with proven leadership in overseeing company operations, streamlining processes, and driving business growth. Proficient at implementing operational policies and strategies to achieve organizational goals. Demonstrated ability to lead diverse teams, manage large-scale projects, and improve overall efficiency. Notable success in transforming underperforming operations into successful enterprises.
Overview
20
20
years of professional experience
Work History
Vice President of Operations
Flash IT Consulting
Atlanta, GA
12.2022 - Current
- Spearheaded operational strategy, driving organizational growth and efficiency through cross-functional collaboration and aligning goals with corporate vision.
- Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
- Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
- Established risk management frameworks, ensuring compliance with industry standards and regulatory requirements.
- Utilized business intelligence tools (Power BI, Tableau) to drive data-driven decision-making, improving operational forecasting.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed P&L, optimizing resource allocation and delivering a 15% increase in profitability year-over-year.
- Drove the adoption of enterprise technology solutions (ERP, CRM, and BI tools) to enhance operational visibility and decision-making. Tools: SAP, Salesforce, Tableau
Director of Operations
Flash IT Consulting
Atlanta, GA
08.2021 - 12.2022
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Streamlined processes, reducing costs by 20%, while maintaining high service levels and achieving KPIs.
- Directed projects using Agile, Scrum, and Waterfall methodologies, ensuring timely delivery. Tools: Jira, Trello, MS Project, Asana, Monday.com, and Smartsheet.
- Utilized BI tools (Power BI, Tableau) to generate actionable insights and optimize decision-making processes.
- Managed budgets, optimizing resource allocation, and reducing operational costs.
- Led and mentored high-performing teams, fostering a culture of innovation and continuous improvement.
- Successfully improved employment turnover through creating incentive and training programs.
Project Manager
Gimmie Games (Aristocrat Technologies, Inc.)
Decatur, GA
12.2019 - 07.2021
- Drove continuous improvement throughout the digital organization using principles from Lean Six Sigma and Agile methodologies.
- Managed timelines, resources, and successful delivery and launch of 28+ digital games built annually for iOS and Android.
- Responded to the rapid growth in the organization by designing processes that improved communication among teams across the globe.
- Improved development planning and built trust and rapport across multiple disciplines through a deep understanding of technical subjects and the ability to simplify and effectively communicate complex subjects.
- Defined and managed the product roadmap alongside the product team to plan and execute features required to meet business goals and customer needs.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget, and with the desired results.
Senior Project Manager
Flash IT Consulting
Atlanta, GA
12.2014 - 12.2019
- Implemented process improvement initiatives aimed at increasing efficiency within the organization.
- Created and maintained the company’s technical documentation database.
- Led the design and rollout of robust, scalable, and secure electronic data interchange (EDI), enterprise resource planning (ERP), and customer relationship management (CRM) systems.
- Conducted project post-mortems and created a recommendations report to identify successful and unsuccessful project elements.
- Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions.
- Moved between agile and waterfall approaches, depending on project specifics and client.
- Goals, creating detailed project road maps, plans, schedules, and work breakdown structures.
- Delivered industry-leading software that saved money and shortened processes from weeks to minutes for clients.
Education
MBA -
Western Governors University
Salt Lake City, UT03-2020
BBA - Finance
Kennesaw State University
Kennesaw, GA12-2017
Skills
- Operational Strategy and Organizational Structuring
- Budget and Financial Management
- Data Analysis and KPI Metrics
- Risk Assessment, Mitigation, and Management
- Project Management and Program Optimization
- Process improvement and Change Management
Certification
- Lean Six Sigma White Belt Certification [Six Sigma Black Belt Certification expected 2025]
- MCP (Microsoft Certified Professional) Certification
- MCSA (Microsoft Certified Solutions Associate) Certification
- ACHDS (Apple Certified Help Desk Specialist) Certification
- CompTIA Security+ Certification
- CompTIA A+ Certification
Continuing Education Courses
- Coursera: Google IT Automation with Python (2024)
- Coursera: Financial Technology (FinTech) Innovations (2023)
- LinkedIn: Humble Leadership: The Power of Relationships, Openness, and Trust (2022)
- LinkedIn: Designing Growth Strategies (2020)
- LinkedIn: Power BI Essential Training (2020)
- LinkedIn: Scrum, The Basics (2020)
Timeline
Vice President of Operations
Flash IT Consulting
12.2022 - Current
Director of Operations
Flash IT Consulting
08.2021 - 12.2022
Project Manager
Gimmie Games (Aristocrat Technologies, Inc.)
12.2019 - 07.2021
Senior Project Manager
Flash IT Consulting
12.2014 - 12.2019
MBA -
Western Governors University
BBA - Finance
Kennesaw State University
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