Jennifer Banks
Crystal Springs,MS
Summary
Customer Service Representative with over four years of experience resolving complex customer inquiries. Passionate about building strong relationships with customers, driving brand loyalty, and increasing customer engagement.
Experienced with coordinating cross-functional teams to achieve project milestones efficiently. Utilizes critical thinking and strategic planning to drive project success. Track record of enhancing team productivity and meeting project goals within set timelines.
Overview
8
8
years of professional experience
Work History
Project Lead - Unemployment
VDart, Inc.
03.2021 - Current
- Company Overview: Accenture
- Enhanced team performance with regular coaching, feedback sessions, and performance evaluations.
- Coordinated efforts between multiple departments for seamless integration of specialized expertise into the overall project scope.
- Led cross-functional teams for successful project completion, ensuring timely delivery and client satisfaction.
Operations Specialist
TEKsystem
05.2022 - 08.2023
- Company Overview: Guidehouse - ERAP Program
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Virtual Call Center Agent
Dynata
08.2020 - 03.2021
- Responsible for managing a whole lot of incoming and outgoing calls in the organization
- Keep a comprehensive record of all calls and/or conversations in the organization's call center data bank
Customer Service Representative / Chat Agent
Inktel Holdings
10.2020 - 01.2021
- Company Overview: Pandora
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Store Manager
It's Fashion Metro
03.2017 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Veterinary Science
Ashworth College
Norcross, GA01-2023
Social Work
Mississippi College
Clinton, MS01.2001
Skills
- Collaborative mindset
- Leadership skills
- Project planning
- Project coordination
- Multi-tasking skills
- Mentoring
- Quality control
- Team motivation
- Cost control
- Quality assurance
- Budget control
Timeline
Operations Specialist
TEKsystem
05.2022 - 08.2023
Project Lead - Unemployment
VDart, Inc.
03.2021 - Current
Customer Service Representative / Chat Agent
Inktel Holdings
10.2020 - 01.2021
Virtual Call Center Agent
Dynata
08.2020 - 03.2021
Store Manager
It's Fashion Metro
03.2017 - 08.2020
Veterinary Science
Ashworth College
Social Work
Mississippi College
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