Jennifer Banks
Greenwood
Summary
Professional with hands-on experience in inventory management, ensuring optimal stock levels and efficient restocking processes. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in maintaining organized stockrooms, accurate record-keeping, and providing excellent customer service. Known for achieving results and contributing to productive work environment.
Overview
2024
2024
years of professional experience
Work History
Stocker Associate
Walmart
11.2023 - 12.2023
- Stocked shelves efficiently, ensuring product availability and organization for customer satisfaction.
- Assisted in unloading deliveries, promptly placing items in designated locations.
- Monitored inventory levels, reporting discrepancies to management for timely restocking.
- Maintained cleanliness and safety standards throughout the stockroom and sales floor.
- Collaborated with team members to optimize stocking processes and enhance workflow efficiency.
- Utilized handheld devices for inventory tracking, improving accuracy of stock records.
Remodel Associate
Walmart
07.2023 - 11.2023
- Assisted in store layout modifications to enhance customer experience and product visibility.
- Collaborated with team members to execute merchandising plans efficiently and accurately.
- Maintained organization of inventory during remodels, ensuring timely completion of tasks.
- Utilized tools such as planograms to implement store changes according to corporate standards.
- Communicated effectively with management regarding project updates and potential challenges.
- Supported training initiatives for new associates on remodeling procedures and safety protocols.
- Contributed to maintaining a clean, safe work environment throughout the remodeling process.
- Adapted quickly to changing priorities while maintaining high-quality work standards during renovations.
Patient Care Technician
Margaret Gantt
01.2019 - 08.2023
- Maintained accurate documentation of patient observations and interactions.
- Monitored patient conditions to ensure safety and comfort during care.
- Implemented effective communication strategies with patients and families.
Part Time Dental Assistant
Dr Robert Miller DDS Lakeland Dental Arts
01.2016 - 01.2018
- Assisted in patient care and preparation for dental procedures.
- Maintained sterilization of instruments and compliance with safety protocols.
- Organized and managed patient records using electronic health record systems.
- Educated patients on oral hygiene practices and post-treatment care.
- Conducted initial patient assessments, documenting medical histories accurately.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Participated in community outreach programs, educating public on importance of dental health.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Scheduled and confirmed patient appointments.
- Prepared patient X-rays and images for review by dentist.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
Customer Service Representative
Mabry Sanders Insurance Agency
2010 - 11.2015
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Managed high-volume calls, maintaining composure under pressure.
- Documented customer interactions accurately using CRM software for effective follow-up.
- Collaborated with team members to streamline service processes and improve efficiency.
Cashier
Piggly Wiggly Grocery Store
2009 - 2010
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper cash handling practices.
- Assisted customers with inquiries, providing product information and support.
- Collaborated with team members to enhance store operations and customer service.
Dental Assistant
Pediatric Dentistry of Greenwood
2006 - 2007
- Assisted in patient care, ensuring comfort and addressing concerns during dental procedures.
- Prepared treatment rooms, sterilized instruments, and maintained organized workspaces for efficient operations.
- Educated patients on oral hygiene practices and post-treatment care instructions to enhance compliance.
- Collaborated with dentists to develop treatment plans tailored to individual patient needs and preferences.
- Managed patient records using electronic health record (EHR) systems for accurate documentation and retrieval.
- Led training sessions for new dental assistants, promoting best practices in clinical procedures and patient interaction.
- Implemented infection control protocols, improving overall safety standards within the dental practice environment.
- Streamlined appointment scheduling processes, resulting in increased patient satisfaction and reduced wait times.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
Part-time Dental Assistant
Lakeland Dental Arts, Dr Robert Miller, DDS
2003 - 2006
- Assisted in patient management, ensuring comfort and addressing concerns during procedures.
- Prepared examination rooms and dental equipment for pediatric procedures efficiently.
- Educated patients and families on proper oral hygiene techniques and preventive care.
- Collaborated with dental team to streamline patient flow and enhance operational efficiency.
- Maintained accurate patient records, ensuring compliance with privacy regulations.
- Implemented inventory control measures, reducing supply costs through effective management.
- Coordinated appointment scheduling to optimize clinic workflow and minimize wait times.
Customer Service Representative
Mabry Sanders Insurance Agency
08.1998 - 2003
- Managed customer inquiries regarding policy coverage, claims, and billing processes.
- Resolved complex customer issues by collaborating with underwriting and claims departments.
- Trained new hires on company policies, customer service best practices, and software tools.
- Streamlined claims processing procedures to enhance overall efficiency and accuracy.
- Conducted regular follow-ups with clients to ensure satisfaction with services provided.
- Led initiatives to improve customer feedback mechanisms, increasing response rates significantly.
- Analyzed customer feedback data to identify trends and recommend service improvements.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Assessed customer needs and recommended suitable insurance policies.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
- Set up customer payment plans to cover annual policies and renewals.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Trained new customer service representatives on best practices, policies and procedures.
- Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Streamlined office procedures by organizing files and implementing an efficient document management system.
- Assisted colleagues in resolving complex cases by sharing knowledge of policies and best practices when needed.
- Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
- Managed high-volume call queues, ensuring minimal wait times for customer inquiries.
- Negotiated solutions between policyholders and company, finding common ground for disputes.
- Contributed to team meetings with insightful feedback, aiming for continuous improvement in customer service.
- Maintained up-to-date knowledge of insurance products to provide accurate information to customers.
- Enhanced customer experience by accurately addressing and resolving diverse range of insurance queries.
Education
High School Diploma -
Greenwood High School
Greenwood,SCSkills
- Loading and unloading
- Shelf stocking
- Package labeling
- Heavy lifting
- Stock replenishment
- Task prioritization
- Warehouse operations
- Product rotation
- Lifting techniques
- Forklift training
- Merchandise display
- Truck unloading
- Restocking assistance
- Pallet handling
- Pallet jack use
- Scanning
- Barcode scanning
- Positive attitude
- Willing to learn
- Friendly and personable
- Customer assistance
- Customer service
- Punctual and reliable
- Warehouse safety
- Clear communication
- Customer relationships
- Verbal and written communication
- Cleaning procedures
- Safety compliance
- Energetic and outgoing
- Pallet jack operation
- Product labeling
- Merchandise stocking
- Flexible schedule
- Equipment cleaning
- Forklift operation
Timeline
Stocker Associate
Walmart
11.2023 - 12.2023
Remodel Associate
Walmart
07.2023 - 11.2023
Patient Care Technician
Margaret Gantt
01.2019 - 08.2023
Part Time Dental Assistant
Dr Robert Miller DDS Lakeland Dental Arts
01.2016 - 01.2018
Customer Service Representative
Mabry Sanders Insurance Agency
08.1998 - 2003
Customer Service Representative
Mabry Sanders Insurance Agency
2010 - 11.2015
Cashier
Piggly Wiggly Grocery Store
2009 - 2010
Dental Assistant
Pediatric Dentistry of Greenwood
2006 - 2007
Part-time Dental Assistant
Lakeland Dental Arts, Dr Robert Miller, DDS
2003 - 2006
High School Diploma -
Greenwood High School