Jennifer Barker
Jasper
Summary
Accomplished customer service specialist with extensive experience in managing client relationships, resolving issues, and educating clients on policy options. Committed to enhancing customer satisfaction and streamlining service delivery.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
First Insurance Services
Jasper
03.2022 - Current
- Assisted customers with policy inquiries and claims processing, ensuring accurate information and timely resolutions.
- Managed customer accounts and updated insurance information accurately.
- Resolved client issues through effective communication and problem-solving skills.
- Collaborated with team members to streamline service delivery processes, enhancing overall customer satisfaction.
- Documented customer interactions in company's CRM system, facilitating effective follow-up and issue resolution.
Real Estate Agent
Keller Williams
Lufkin
05.2022 - 02.2024
- Guided clients through buying, selling, and renting properties, ensuring satisfaction throughout the process.
- Performed market research to uncover property trends and pricing, aiding clients in making informed decisions.
- Negotiated contracts between buyers and sellers effectively.
- Coordinated property showings and open houses for potential buyers.
- Cultivated strong client relationships through dedicated customer service, resulting in repeat business and referrals.
Customer Service Representative
First Insurance Services
Jasper
04.2019 - 03.2022
- Managed customer accounts and updated insurance information to ensure accuracy and compliance.
- Resolved client issues through effective communication and problem-solving skills.
- Educated clients on coverage options and benefits, enhancing their understanding and decision-making.
- Collaborated with team members to enhance service delivery processes.
- Handled complaints professionally, resolving issues to maintain customer satisfaction and loyalty.
Licensed Health Insurance Agent
William Barabas & Associates Insurance
Jasper
01.2017 - 02.2019
- Guided clients in selecting optimal health insurance plans and coverage options tailored to individual needs.
- Clarified policy details and benefits to enhance client understanding and satisfaction.
- Addressed client inquiries and resolved issues related to health insurance policies, ensuring timely and satisfactory resolutions.
- Processed policy applications accurately and efficiently using company systems.
Education
High School Diploma -
Woodville High School
Woodville, TX04-2003
Skills
- Customer relationship management
- Account management
- Claims processing
- Customer retention
- Policy enforcement
- Conflict resolution
Timeline
Real Estate Agent
Keller Williams
05.2022 - 02.2024
Customer Service Representative
First Insurance Services
03.2022 - Current
Customer Service Representative
First Insurance Services
04.2019 - 03.2022
Licensed Health Insurance Agent
William Barabas & Associates Insurance
01.2017 - 02.2019
High School Diploma -
Woodville High School